When it worked, it worked well…but I expect that when I buy a brand new NOT CHEAP washing machine, that it’ll last with regular use for longer than 2 years. Out of nowhere it started rattling like it was going to take off into space. When Geek Squad came out to inspect, they found a manufacturing defect. According to everyone I talked with throughout the process, this has commonly occurred with Samsung Washers. The counterbalance snapped off and punched a hole in the drum and diaphragm of the unit and totaled the machine in one fell swoop.

We moved into our new house 3 years ago. One of the things included was an LG washer and dryer. This included the latest top loading high efficiency washer. We gave up our front loader Whirlpool Duet (great washer BTW) and have regretted it ever since. Tonight after 3 years of UE codes and infuriating frustration I called enough! I am buying a new washer! I chose this Samsung and was then frustrated to find that washers are now something you order and get later... so I looked deeper and found this open-box available that I could pick up today... so I did. The whole thought started at 5PM and even though I had to drive an hour to pick it up, I had successfully washed the first load by 9PM! First let me say that the experience with Best Buy with the open box was great. They took me back to examine the washer which was listed as "Satisfactory" but I would rate it a bit higher... I find no defects whatsoever and saved some money on this otherwise brand new washer. I was quite pleased and they bubble wrapped it up and loaded it onto our truck. Once home it was not long before we had it installed and started the first load. Then 45 minutes later it FINSHED! For those out there with experience with the UE code... this is almost like a Christmas miracle! But it was more than that, because it brought back all of the good memories of the front loader. It spins up to a high speed, and it is so quiet. The clothes are nearly dry at the end. There was no vibration and everything went as hoped... it works perfectly! It looks great, the touch controls are simple, and it does the job it is intended to do, elegantly. I have attached a picture of the new Samsung in place, and also attached a picture of the LG which the elves are helping to take away forever! I so look forward to actually completing loads of laundry! The days of the 5-hour load are OVER!

Works great, very large capacity. I spilled a drop of liquid soap and it landed on the lettering next to the knob. When I noticed it I went to wipe it off and the lettering started coming off. Its not a decal so Im not sure how it can be fixed.