I received the used cartridge instead of a new one that I had ordered and paid for. When I opened the box, the plastic bag with the cartridge was already opened and the cartridge seemed empty. When I put the cartridge in the printer, the printer signals that the cartridge has to be replaced. I found out all of this in a month after I received the package. Since I had a working cartridge then, I didn’t think that I have to check the state of purchased cartridge at once. I would have never expected this to happen with the Best Buy products. I am very disappointed and I am not planning to use Best Buy services in the future!