What are you doing to make sure I’m safe when I visit curbside?
Contactless Curbside Pickup is set up so customers shouldn’t have to get out of their vehicle. Employees sanitize their hands inside the store after each customer interaction. When approaching your vehicle, employees will keep a safe distance and will not ask you to hand over an ID or hand over your phone/order number. Employees will either verbally ask for information or look at it from a distance. When they return to your vehicle with your item, employees will place the order in your trunk or backseat (or a safe distance away if you are not in a vehicle). To keep this process smooth, please prepare your vehicle ahead of time by moving car seats forward, folding back seats down, and moving personal items out of the area where you’d like associates to load your product. If you must exit the vehicle to open a back window or trunk, please do so before an employee has approached your vehicle.
What if I don’t have a car? Can I still come to pick up an order at curbside, and where should I go?
Yes. Curbside Pickup supports pedestrians and cyclists. When you arrive at the store, go near the entrance and use your smartphone to click on the “How to Check in at Curbside” button in the “Your Order Is Ready for Pickup” confirmation email, click on the link in the “Your Order Is Ready” text message, or click on “Curbside Pickup Instructions” in the Best Buy mobile app. You’ll be prompted to provide information about how we can identify you and where you are located when you check in. You can describe what you’re wearing and where you’re standing, and an employee will be with you shortly. If you are not in a car, please be considerate of social distancing standards by keeping 6 feet between yourself and the employee. If you do not have a smartphone, see below for alternate instructions.
How can I be sure that the item I purchased will fit in my vehicle?
It’s important to remember that the size of the package your product comes in is going to be different than the product itself, often including packing material that keeps your tech safe during transit.
For large items, you can find the size of the item on BestBuy.com or our mobile app. It is a good idea to add 3–6 inches to each side or dimension to allow for extra packaging. Be sure to measure your vehicle to ensure that the box(es) will fit in the trunk or your back seat.
To make the pickup process run smoothly, please prepare your vehicle ahead of time by moving car seats forward, folding back seats down, and moving personal items out of the area where you’d like employees to load your product.
In the event that the product doesn’t fit in your vehicle, you may need to come back with a larger vehicle or consider having it shipped to your home. Our employees are unable to assist with removing products from packaging or load items in ways they feel are dangerous.
Does placing my order guarantee that my item(s) will be ready for pick up within the next 24 hours?
While we strive to have your order available for pickup as soon as possible, please be sure to wait for the “Your Order Is Ready for Pickup” notification email before leaving for the store, as unexpected delays may occur at times.
Will I get a paper receipt?
We will issue you a receipt either by email or paper, based on your profile preference in your account, or you can verbally tell the employee your preference. If you do not have an account, please tell the employee your preference. For account holders, curbside transactions will be visible via My Account online and in our mobile app, as well.
All the stores in my area are closed. What are my options for purchasing an item?
If Curbside Pickup is not available, in many cases, you can opt to have the item shipped to your home. Delivery options can be found when clicking on the item on BestBuy.com or within our mobile app.