Q: Is this a service for a home theater?

A: Yes, this is a troubleshooting service for your home theater.

Q: What does the Home Theater Troubleshooting Service include?

A: This service includes troubleshooting for your home theater system.

Q: Who provides the Home Theater Troubleshooting Service?

A: The Home Theater Troubleshooting Service is provided by Geek Squad.

Q: Why is your customer support service is totally unsupportive and unprofessional?

A: I agree their telephone support is the pits. Promised an answer in 48 hours. Still cannot give me one

Q: The tech left no paperwork from my service on Aug 1st. I had to pay for this unresolved visit and now have to schedule and pay in advance for a diagnostic tech to come out. Seems unfair as I'm a total tech client and the TV is still under warranty.

A: undefined

Q: How do I schedule the geek squad to come BACK to my house? I still have NO sound from my speakers when I have the cable off and using straight tv.

A: Just call Best Buy (or where ever you bought your stuff) and ask for the Geek Squad. I had similar issue and they came right out and fixed it.

Q: Do l have to pay for this service

A: I purchased a receiver, and they came out for free. I called before my return date. I do not know how long it was a free service after my purchase.

Q: I have avrs570bt receiver hooked up to Samsung series Q603 tv. where or how do I go in setting to get receiver to play on regular TV or on apps like Netflix or Hulu etc. it was set up the Geek squad. I paid for tech. support but I feel like I'm a pest.

A: It just sounds like input selection to me. Such as, for me, I have a computer and a DVR hooked up to my receiver, satellite/cable TV is my DVR and game equals my computer input.