- General
- Brand: Geek Squad®
- Product Name: 4-Year Accidental Geek Squad Protection
- Other
- Plan Type: GSP
- UPC: 400064189565
Make sure to protect your new smart home product. A Geek Squad® Protection enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly.If your smart home product fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
- Your product isn't working? Don't worry. : To get help, just bring your product into a Best Buy store. For any covered issue, we’ll repair your product, get you a replacement (if the product is available), or issue you a store credit or gift card up to the original purchase price, including taxes.
- If there's a hardware failure, we'll repair or replace your product : This could be a problem with an internal part, how the networking product was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity. Accidental damage is not included.
- No out-of-pocket costs for parts or labor : We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
- If your smart home product won’t turn on because of a power surge, count on us to make it right : You’re covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
- You can transfer your Geek Squad Protection : When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
- When something goes wrong, we're always here to help : Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.
- Your product isn't working? Don't worry. : To get help, just bring your product into a Best Buy store. For any covered issue, we’ll repair your product, get you a replacement (if the product is available), or issue you a store credit or gift card up to the original purchase price, including taxes.
- If there's a hardware failure, we'll repair or replace your product : This could be a problem with an internal part, how the networking product was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity. Accidental damage is not included.
- No out-of-pocket costs for parts or labor : We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
- If your smart home product won’t turn on because of a power surge, count on us to make it right : You’re covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
- You can transfer your Geek Squad Protection : When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
- When something goes wrong, we're always here to help : Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.
A: Hey there! Thanks so much for reaching out about this. You actually don't need to register the protection plan! From the moment of purchase, it's all ready to go. So you can have peace of mind that if something happens, we can pull up the plan through your account. You, yourself, can also see it online through your Best Buy profile. I hope this helps. If you have further questions, please reach out!
A: If you purchase at the store and you have a reward membership and given your phone number with your info. It should in your bestbuy account online, but if you haven't registered, jt should be on the receipt and just show it to them. I recommend taking a picture of the receipt and sent it thru your email, put it somewhere you can remember.
Q: protection plan replacement is for any product or just for the product that you bought the plan
A: Hi Joanna. Thanks for your question! Geek Squad Protection is only going to be for the product it's purchased with. It's tied to that product's specific serial number. I hope this helps. Please let us know if you have any further questions.
A: Unfortunately no, your presence is important
A: Hi Lisa. Thanks for the questions! It sounds like you're referencing a smart door lock. You don't have to have a monthly service plan. Generally that plan will allow you to have increased security features around recording and storing what the camera sees, for example. You shouldn't have to have two different pin pads for it. Depending on the smart lock you chose, you should be able to unlock this with your phone or potentially Siri, Alexa, Google, etc. I hope this helps out! If you still have questions, please reach out and let us know!
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