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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

• Rated 5 out of 5 stars

  Great Controller

  • Incentivized
  • Verified Purchaser
  • Owned for 2 months

  The controller is great has a lot on binding options easy to use and the accessories that come with it are really good too

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  Angel Posted 1 week ago

• Rated 3 out of 5 stars

  Pro In Customization, Lacking in Other Areas

  • Tech Insider Network Member

  PROS + Easy to adjust modular design with included customizable components + Lightweight and comfortable to hold, perfect size for a controller with nice grips + Long battery life + Hall Effect thumbsticks & hair triggers + Included fight pad + Plug-and-play with consoles + Mappable buttons + Case holds all of the components and cables nicely CONS - No rumble on console or PC - No PS5 native features like haptics, adaptive triggers, built-in speaker, or microphone - 3.5mm headphone jack and touchpad are both disabled on PC - No bluetooth connectivity - Trouble getting PC to recognize controller on set-up - Occasional connection drop-outs on both console and PC SO-SO * Face buttons are pretty mushy, which may not be to your taste * Rear buttons are pretty clicky and not replaceable or able to be capped * Hair trigger setting is somewhat awkward THE LONG AND SHORT OF IT I tend to game on a mix of PS5 and PC (probably about 70/30 split on average), and so was pretty excited to try the Victrix Pro BFG Reloaded, which prioritizes modularity above all else. To start with the good, this modularity works really well on the whole! You do have to use a custom screwdriver to loosen the screws on the two modular components on the face of the controller to replace or adjust them, but it is a very fast process taking maybe 20-30 seconds in total, and for something you likely won’t need to do often is perfectly acceptable for me. Sure, maybe magnetic releases would have been nice for example, but it really is not much of a deal-breaker in any way. What this allows you to do though is replace one side with say the included fightpad, or rotate the modules if you prefer offset thumbsticks for example (like I ended-up doing). The size of the controller is a bit larger than an xbox one controller but feels smaller and lighter than a PS5 dualsense. I found the size perfect, but I think it feels better using a more Xbox style layout rather than the dual thumbsticks on the bottom like the PS5 controller, which in this size felt a bit cramped and resulted in me hitting the back buttons on accident more frequently. Thankfully this was easy to do and I was up and running in no time! Likewise, you can change the caps on the thumbsticks by just pulling them off and replacing them with the included alternate tall/short thumbsticks, or add your own 3rd party thumbsticks. Likewise, the d-pad is swappable and comes with a flat pad by default, a cross-flat hybrid which is slightly raised, and a traditional low-profile cross. I preferred the traditional low-profile cross and so stuck with it. You can also adjust the hair triggers using the switches on the back, which is nice and also a bit awkward where you depress the trigger to the level you want, while holding the back buttons, and then release the buttons when you have the level right while keeping the trigger depressed. It works and sounds good in practice, but feels a bit overcomplicated and imprecise vs just using a switch with different levels. Not terrible, just a bit strange. Unfortunately, the back buttons are not swappable or able to be capped, so you are kind of stuck with them. They are pretty clicky and I would accidentally press them on occasion, but overall they are serviceable. Nothing spectacular but just a bit unfortunate you can’t customize them more. What you can do though is remap the buttons using a pretty easy to use on-controller mapping system, which lets you set the back buttons or disable them as you see fit, so if they annoy you, you can just adjust them so they don’t do anything. On the whole, the modularity and customization is fairly top-notch and certainly pro-feeling, compounded by deadzone adjustments and more that you can do using the app, so if what you want is customization, you will get it here in spades! Where the controller is really lacking for me is in the rest of the package. Firstly, as a PS5 controller it’s tough to recommend simply because it lacks many of the dualsense’s native features like haptics, adaptive triggers, microphone, speaker, or game synced lighting. I understand these are likely proprietary to Sony, so it is likely not Turtle Beach’s fault, but it is still apparent when you are used to these features on the dualsense and feel lacking as a result, like you are missing part of the next gen experience. If you turn these off or don’t use them on PS5, then you won’t be missing them, but I personally like them and do notice their absence here. What is tougher though is that you also don't even get any basic rumble on PC, which also feels lacking. Likewise, the included 3.5mm headphone jack and touchpad are also disabled on PC, so you miss these when moving to PC even though it seems like they should work. Speaking of PC, I personally ran into a number of issues when trying to use the controller on PC. First, it took me almost an hour to try and get it to connect to my PC and get the Victrix app to detect the controller, wirelessly or wired. After some fiddling with drivers and USB ports, I was able to get it connect wired, and following a couple of reboots was able to get the wireless to work and connect regularly. Likewise, there is no bluetooth option, you need to use the USB-A dongle, which itself isn’t bad, but does mean if you are playing on both PC and PS5 like I am, you need to swap the dongle between devices to use it with both. Also, I don’t know if it is just my set-up or the USB-A dongle, but I had connectivity issues with both PC and PS5 where the controller would disconnect for a few seconds on occasion. I play both PC and PS5 on my living room TV, and so sit 6-8 feet away typically, but it was inconsistent for me at least, definitely more so on PC, and did offset the nice hall effect thumbsticks by having the signal drop-out mid game. I have had this issue with other PC controllers on occasion, so it may be partially due to my set-up, but I have never had this issue with any PS5 controllers, so that was strange for me. Overall, this is a good controller, especially if you want to customize or like to play fighters with a fightpad using your same controller. However, for me at least, it is really hard to justify the pro level price for PS5 or PC, when it is lacking some features I really think it should have, and it performs inconsistently from a wireless standpoint. It doesn’t feel particularly premium, and so while it does offer some of the best customization available, it misses the mark on some of the fundamentals for me. Your mileage may vary with your set-up and priorities, but just isn’t the pro controller for me.

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  Jacbo14 Posted 4 months ago

• Rated 4 out of 5 stars

  Victrix Pro BFG Reloaded: Amazingly customizable

  • Top 500 Contributor
  • Tech Insider Network Member

  The Turtle Beach Victrix Pro BFG Reloaded Wireless Modular Controller for PlayStation 5, PS 4 & Windows is an amazing and versatile controller. Whether you are a PS5, PS4 or Windows 10/11 gamer, this controller will work for you. I have been using it with my PC and PS5 and I have not encountered any issues with the controller. I do find it to be a little heavy for me but I am getting used to that. With the simple flick of a small switch on the controller, you can easily and quickly switch from PS5 to PS4 or PC. You can use this controller either wirelessly with the USB transmitter, which is what I do, or you can plug it in with the included 3 meter USB-C cable. The cable is also what is used for charging. This is officially licensed by PlayStation, so you can be sure it is totally compatible. They also make an X-Box version of this controller for those who play on that platform. I am having a great time trying out the different options available to me with this Victrix modular controller, and I truly believe it has improved my gaming. I enjoy playing games on my PC and my PS5, but I am by no means, what I would call, an "elite" gamer. So that just tells me that if you are "elite," or are aiming to get there (as I hope to become someday), you would be able to utilize this customizable controller to become an even better gamer. There is virtually no "play" in any of the buttons or thumbsticks, which I find to be so helpful! And by swapping out some of the interchangeable components and customizable modules to your personal liking, this can give you what you have been missing in precision and performance. There is an app which you can download to your Windows PC - the free Victrix Control Hub (which can be found in the Microsoft Store). This makes it easier to remap buttons, find updates or just check out if everything is working correctly (diagnostics). But you don't need to download the app if you don't want to, because you are also able to make changes on the controller itself. I did some Internet searching to find an instructional booklet (at: support.turtlebeach.com) which I wish would have come with the controller or perhaps come up with a scan of the QR code. I am now finding this controller to be so customizable. A really cool feature is the ability to make specific trigger stop settings for the R2 and L2 triggers. This has been extremely helpful for me. It also explains how to change the stick caps, D-Pads and gates. I did find that I kept accidentally hitting the four back buttons while playing, so I disabled them for now, and that was easy to do with the aid of the online booklet. This is what is included (mostly straight from the description, because I am not that familiar with the terminology for everything!): the controller, USB wireless transmitter, detachable braided USB-C cable, 6-button Fightpad module with Khailh microswitches, reversible D-Pad and thumbstick left module with Hall-Effect technology, swappable button & thumbstick right module with Hall-Effect technology, interchangeable D-Pads, thumbsticks, and gates, module customization tool (to loosen those tiny screws), and an awesome carrying case that neatly holds everything. It is really nice to see a quality case included, with foam inserts to keep everything in its place, including the controller. If I were to lose that wireless transmitter, I would be in trouble! Overall, the Turtle Beach Victrix Pro BFG Reloaded Wireless Modular Controller is an incredibly versatile controller that has already helped my gameplay. The available customizations seem endless to me at this point because of the seemingly unlimited combination of changes that are possible. Which combo will help make my gaming the best that it can be? I feel this is a solid and sturdy controller that should last for years and I would recommend this to those looking for versatility and the ability to customize a quality controller to suit your personal style and needs/wants.

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  BBReviewer Posted 4 months ago