Sony - Earbud Style OTC Rechargeable Hearing Aids, Self-Fitting CRE-E10 - Black
- Key Specs
- Color: Black
- General
- Brand: Sony
- Model Number: CRE-E10
- Product Name: Earbud Style OTC Rechargeable Hearing Aids, Self-Fitting CRE-E10
- Color: Black
- Consumer Lifestage: Adult
- Features
- Programmable: true
- Hearing Range Compression/Expansion Technology: Wide Dynamic Range Compression (WDRC) (The manner in which a device detects a frequency of sound and compresses or expands it so the listener can hear those sounds better.)
- Hearing Loss Relief Features: Nature sounds
- Controls on Device: Volume control (The function(s) on the physical product that be regulated or modified by the user.)
- Microphone Pattern: Stereo (Refers to how the device receives sound from different directions and captures it. Multi-directional patterns capture sound from multiple sources while a single direction pattern focuses on sound from a single source.)
- Ear-to-Ear Synchronization Capabilities: Background noise reduction, Increased microphone accuracy, Phone calls, Volume changes
- Protective Qualities: Sweat Resistant, Water Resistant
- Ingress Protection (IP) Rating: IP68 (A 4 to 6 character code classifying a product's degree of protection against intrusion of solid particles and liquids as well as impact. Each number in the IP Code denotes a level of protection, determined through testing and published by the International Electrotechnical Commission (IEC). The first digit represents the degree of protection against solid foreign objects or particles and the second digit represents the degree of protection against water ingress.)
- Environmental Sound Settings: Automatic, Custom
- Design
- Fit: Left ear, Right ear
- Design: In-The-Ear (ITE)
- Audio
- Noise Reduction Type: Adaptive, Automatic, Filtered (The manner in which a device lowers the volume of loud and intense noise to reduce undesired noise while leaving desired speech signals completely intact.)
- Wind Noise Reduction: true (If you take a lot of outside videos, in windy conditions, you'll need to make sure you have wind noise reduction on your camcorder. It does just what it says it does, cuts down the noise of the wind as it hits the microphone.)
- Included
- Number of Devices Included: 2
- Ear Tip Sizes Included: Extra small, Small, Medium, Large
- Carrying Case: true
- Connectivity
- App Compatible: true (The product can be connected to a program or software application on a mobile device, which then receives collected data from the product.)
- App Compatible Features: Battery indicator, Customizable sound settings, Volume control, Stream music/media, Stream phone calls
- Wireless Connectivity: Wi-Fi, NFC (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- Operating System Compatibility: Android, Apple iOS, Apple iPadOS
- Power
- On/Off Power Switch: false
- Low Battery Alert: true
- Rechargeable Battery: true
- Battery Chemistry: Lithium-ion
- Maximum Battery Life: 26 hours
- Battery Charge Time: 4 hours (Battery charge time will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. Charging time will likely decrease with time and usage of the battery.)
- Charging Accessory Included: Case
- Battery Life Provided by Charging Case: 52 hours
- Replaceable Battery: false
- Certifications Listings & Approvals
- FDA Medical Device Classification: Class II (The classification of the device as registered with the United States Food and Drug Administration (FDA).)
- Dimensions
- Product Height: 1.88 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Length: 1.15 inches (The out of box length of the item. Length is measured as the longest dimension of the item.)
- Product Width: 0 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Product Weight: 1.88 ounces (The out of box weight of the item.)
- Warranty
- Warranty - Parts: 1 year
- Warranty - Labor: 1 year
- Other
- UPC: 027242928817
Find everyday balance with the CRE-E10, Sony’s self-fitting OTC rechargeable hearing device that blends comfort and technology to reconnect you to what matters most. With features that adapt to your surroundings, this modern hearing aid is personalized to you and the everyday moments that define your life.
- Designed for everyday use: Earbuds are designed for comfort, ease, and everyday wear.
- Personalized to your hearing: Use the Sony Hearing control app to easily set up and personalize your hearing aids.
- Rechargeable battery: Uses a Qi-compatible rechargeable battery for wireless charging and up to 26 hours of continuous use. Offers quick charge with up to 2.5 hours of function per 15 charging minutes.
- Bluetooth compatible (iOS only): Connect your hearing aids via Bluetooth to stream audio and listen to music (iOS only).
- Easily controlled using the Sony Hearing control app: Control volume, sound quality, and directionality all within the Sony Hearing control app for tailored results based on your needs.
- Prescription-grade sound quality: Sony’s technology offers excellent sound quality similar to traditional hearing aids.
- Made for your peace of mind: FDA–cleared medical device
- Analyzes and optimizes sound based on your surroundings: The situation analyzer within the hearing aid adjusts sound based on your surroundings to improve listening experiences in environments with background noise.
- Hearing aids work as a pair for better noise reduction and directionality: With Ear-to-Ear Wireless Link, hearing aids wirelessly work together to produce effective, high-quality noise reduction and deliver an optimal hearing strategy for your environment
- Comfortable fit to your ears: The soft ear tip comes in four sizes that are specially designed to maximize comfort.
- Proposition 65 Warning for California Consumers: WARNING: This product can expose you to chemicals including Nickle (Metallic) which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov
Whats Included
- 2 hearing aids in charger
- Closed sleeves in 4 sizes (XS, S, M & L)
- Cleaning tools
- User Guide
- Safety and maintenance information
- Flier for downloading the app
- Warranty
Product Manuals
Disclaimers
- Sony hear support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=otcha&cpint=spt-d2c_contactsupport
- Text or Call Sony hear support team: 877-864-7669
Q: What is the frequency range of these devices?
A: Great question, Singlemalt! The frequency range for Sony CRE-E10 OTC hearing aids is 125-8000 Hz. Regards, Erin
A: They say that you will still have 80% battery capacity after 3 years. The best 1300.00 I have spent. This is the new model.
A: So sorry you're experiencing discomfort. The Sony OTC hearing aids only work with the vented click sleeve and closed click sleeves. You may benefit from seeing a hearing care professional for a device with a custom fit. Erin
A: Hi Eric, thank you for your question. We have a friendly and knowledgeable Sony OTC hearing aid support team available to help you during the setup process, fine-tuning, and beyond! Please find contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=otcha Regards, Erin
Q: Is there a way to turn off the annoying tones that play when they turn on?
A: Hi bleu! Thanks for your question! The musical tones that play when the devices are powered on act as an audible indicator that the hearing aids are powered on and ready to use. There is no way to disable these tones. If you wish to not hear the tones are they play, you can delay hearing aid insertion for several seconds after closing the battery door (C10) or removing hearing aid from the charger (E10). Regards, Erin
Q: can I purchase a replacement charging case for sony CRE-E10
A: My charger suddenly stopped working overnight. I did everything the Sony website suggested, but nothing worked. I didn't see an option to buy a replacement charger. I was concerned that this was the end of the line for my hearing aids. Then I did one final thing -- I replaced the original USB cable with another one I just happened to have on hand. That was the issue. The old cable had stopped working (who knows why?). The charger now lights up again.
Q: I have a Samsung phone. Can I use this phone to program the hearing aids?
A: I would like to know as well , I hope the customer service is better than lucids
Q: Can they be used in only one ear?
A: Sony OTC hearing aids are only able to be purchased and set up as a pair. They were designed to be used as a pair for percieved mild to moderate hearing loss in both ears. Setup does require both hearing aids, afterwhich you can wear just one hearing aid if you have hearing loss in just one ear. However, if you have one-sided hearing loss, you may want to first follow up with a hearing care professional or medical doctor. Erin
