I am sorry to say that this experience has been very heart-breaking for me. I have been looking at this digital picture frame for quite some time. I've put off getting it because 1) it is a bit expensive, 2) I wanted to make sure that the size was going to be adequate, and 3) I'd hoped to get it as a birthday present in August. With that being said, my b-day came around and my family was not able to purchase it for me due to some unforeseen circumstances. A few months passed and I found myself in a position to purchase the frame with some funds that I'd been putting aside for a rainy day. I was truly excited as I made my way to my local Best Buy store to purchase my long awaited frame. As soon as I returned home I could not wait to open the box and begin loading family photos and beautiful memories of the past. I plugged everything in and got to work. After taking my time to load about 250 photos, I took a moment to play/view what I thought was going to give me a huge feeling of happiness. Unfortunately, I got nothing of the sort. Aside from the frame constantly freezing up, quite a few of my photos would only show sideways or up side down. Some photos looked like I had added green filters to them and cut them out of a comic book. I also kept getting a "Decoded Error." Needless to say I was very unhappy. At that point I had no choice but to return the product to the store for either a refund or an exchange. When I returned the frame to the initial store of purchase, I was directed to another Best Buy store that had the frame in store. Myself and my husband decided to give the brand another chance only because I fell in love with the size of the frame. I showed up to the store right around closing time and the associates were very welcoming. I was able to obtain a new frame with ease and was just as excited to get that frame home as I was the first time around. Low and behold as soon as I walked in the door I began to open the box and get everything plugged in just as I had done previously. To my surprise the darn frame would not even come on. I tried everything from checking my plugs around the house to checking and rechecking that I had done everything correctly. It still would not come on. My heart was broken! My feelings were hurt! I could not believe that I had done all of that and I was right back at square one. Oh well....I guess this means that I will be on my way back to my local Best Buy to make another return. I guess that it is just not meant for me to have this digital frame. Who knows...maybe I will find another one that I like that will actually work like it is supposed to or heck that will at least come on. As for now, I am very disappointed and I still ended up with no b-day present.

I recently purchased this frame as a birthday gift. The manual is less than adequate and lacks clarity of the basic functions. Knowing what I now know I would have purchased another make. My observations are: a) With nothing installed into the INTERNAL memory, Photos can be viewed from a SD card with relatively no problem. From a jump drive (USB 2.0) there is hesitation and video glitches present during viewing. If viewing from the jump drive, the photos will freeze with regularity and often blank the display. b) If photos are separated into Folders before copying to the device, either on SD card, USB or PC they cannot be viewed as individual folders, the frame will Lump them all together in one File. i.e. if we have 2 or more folder, “Our Cruise” (50 jpg) and “Kids Birthday” (75 jpg) the frame will cause each folders contents to be one big file (125 jpg) . If only “Kids Birthday” is wanted for viewing it cannot be done as you will be forced to view “Our Cruise” at the same time. c) I cannot get the auto timer to switch the frame on at the time that I have set. It will switch itself off at my selected time. The remote will not cause the frame to come on, I have to press and hold the Power Button on the frame. d) The display will not start at “Slideshow” when switched on, I have preset “Slideshow” in Photo set up but it starts up in “step show”. e) The data sheet on Best Buy shows Motion sensor, there is no such sensor. The LCD display is good for the price but be prepared to struggle through the operational steps. Overall Aluratek have done a very poor job with the manual. Customer service is no existent. My email to support went unanswered and after 15 minutes on hold my call back has not been done. Poor product and terrible support. Never again Aluratek.

I’d read a few other reviews about The Aluratek Digital Photo Frame (mostly the low rating reviews) prior to having purchased it, so I went into it a bit skeptical off the bat, but decided to give it a chance anyway. I am an artist who creates a lot of digital artwork but I often like to have references in front of me while I work. So I purchased the frame with intentions to be able to load many references into it which would then be able to play as a slideshow while I work. What I had seen from the other reviews was that the picture quality was terrible and pixelated on the images that had been loaded into the frame, but what I discovered through my own testing was that the original pictures loaded onto the frame just needed to be formatted properly and with a high enough resolution that they wouldn’t distort when loaded onto the frame. So I did experience what everyone was talking about initially, in terms of low resolution pictures and pixel distortion, but reformatting the pictures fixed the issue and they look fine now. The slide show plays in a loop and can even play music and video files. So after some tinkering I got what I wanted, and then some. Hope this helps.

Pros: - Beautiful Frame - Nice Size Cons: - Bad aspect ratio: This is very rectangular which means you must crop all your pictures before using. - Very poor viewing angle: You have to be straight ahead for it to show proper colors and detail. - Poor resolution: I should have known this given the resolution and size of the display - Weak options: It is 2016...give us an option for fill screen zoom! Don't fill the screen with a stretched out image. No slideshow transitions. I feel like I'm stuck in 1999. - Glitchy: I put photos on a USB and this thing has very short glitches between photos. - Horrible packaging: The box feels like something you'd pick up at the 99 cent store. Bottomline is this company should not be in business in today's world. I'm surprised Best Buy provides this product. It's really bad. I kind of wonder if I got a lemon since everyone else seems to like it. Maybe I'm spoiled with my retina stuff from Apple...

Comparing this unit to an 8" Pandigital Pantouch. The viewing angle is very limited, you essentially have straight on only. The UI is not intuitive and the online manual I found is not for this model but for the general release version-this model is BB exclusive (I didn't open the manual in the box). There are buttons on one side which are difficult to use, much less see to identify, so I stuck with the remote. That worked better so long as you have a light to read them. Dark lettering on dark background is not ideal. I plugged in a usb which had the photos I had reloaded on the Pandigital recently and could not find how to get the unit to show more than 50 of the nearly 500 photos on the usb. Of the 50 photos it acknowledged, it played less. I kept getting a "decode error" msg on others and could find no information on their website to explain this (or really much of anything). The photos were taken by Canon cameras and Windows phones, which display beautifully on the Pandigital. I am sorry to have to return it, I was really looking forward to a much larger photo display. The display size was wonderful, for the few photos it deigned to play. I didn't try any of the other features as I quickly saw that it is not a keeper

I excitedly purchased three of these as part of my shopping for Christmas. I had been restoring slides that were seemingly long lost to the family, and digitally converted them into .jpg files. These frames were going to be the perfect way to display all of my hard work, and to take my family on a cruise upon the Nostalgia Ocean. However, while I was setting up a frame on Christmas Eve, I found that it had a dead pixel. Concerning, but that's alright... I have two more that I can try. I'll just take the defective one back to the store. I set up another frame, the second out of three I had purchased. This frame had a dead pixel too. Needless to say, I didn't even bother testing the third one. I have no experience with digital frames, but I wouldn't think that dead pixels are all that common. This could be partially my fault for purchasing from a brand I'm not familiar with, but I can surely say that I won't be made a fool of again by Aluratek. What a disappointment! I hope this helps save someone the hassle of dealing with a bad product.

I had received this same frame a couple of years ago as a Christmas gift. Unfortunately, the frame stopped functioning about a year in. I was angry and left a scathing review. Within a couple of days of posting, I was contacted by an Aluratek representative. I told them I had no receipt, as it was a gift. They authorized me to return the frame directly to them, and they replaced it with a brand new frame (with many upgraded features). I felt so terrible about leaving a bad review, because they treated me so well and obviously care about their products and, most importantly, their customers. So this year for Christmas, I purchased this frame as a gift. I’m happy to report that both frames run great, have outstanding picture quality, and appear to be durably built. I definitely recommend this frame.

My wife and I desired for a long time to have a Digital Photo Frame. Recently, we made a visit to USA and we bought a 14'' Digital Photo Frame Model ADMPF214FB of Aluratek at Bes Buy. When we were preparing to return to Brazil, we decided to remove the equipment from its box, in order to occupy a smaller space in the bags. Unhappily, arriving home, we realized that we lost the pack of accessories that should enclose a power adapter, a remote control, a USB 2.0 cable, a registration card and a frame stand. We got very bored about the occurred. Then, I sent an email to Aluratek and the assistance team was quite wonderful to me. They promptly provided and shipped to me a free new pack of accessories. From now on, I will give always preference to Aluratek products. Congratulation Aluratek by your customer service team and thank you very much for your assistance.