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Frequently Asked Questions


Virtual In-Home Consultation.

Nothing is more important to us than the safety of our employees and customers. We are still able to offer you consultations via chat, video or phone. Chat now for a consultation or schedule an appointment and an Advisor will reach out to you.

What is a Best Buy In-Home Consultation?

A highly trained Best Buy In-Home Advisor will visit your home and provide a personalized solution for your needs. The In-Home Advisor will listen to your needs and ask questions to assess what type of solution would work best. The In-Home Advisor will draft a proposal based on what was discussed and provide it to you for consideration. The In-Home Advisor will follow up as needed to answer any further questions, and assist with purchases and any future technology or home service needs as desired.

What is an In-Home Advisor?

An In-Home Advisor is a Best Buy employee who is very knowledgeable in home technology and appliance solutions. They are unbiased and can help provide solutions across all product categories and brands. The In-Home Advisor is a single point of contact for all of your technology questions and needs.

Is the In-Home Consultation service really free?

In-Home Consultations from Best Buy are completely free. There is no obligation or pressure to buy.

How long does an In-Home Consultation take?

In-Home Consultations last about 60–90 minutes on average.

What are the qualifications of an In-Home Advisor?

In-Home Advisors go through extensive, continued training on technology across the whole home, including (but not limited to) home theater, appliances, smart home technology, networking, etc.

What is not included in an In-Home Consultation?

Service requests, troubleshooting, repair, delivery, setup and/or installation are not included in an In-Home Consultation. Please refer to Geek Squad® Services for any of those needs.

How do I schedule an In-Home Consultation?

The easiest way to schedule an appointment is by calling 1-800-548-0828. You will reach an In-Home Operations Specialist who will ask a few questions about your specific needs and schedule the home consult with a Best Buy In-Home Advisor.

You can also submit a request to schedule an appointment.

How is this different than Geek Squad service offerings?

Geek Squad services are engaged to fix, repair or install a solution that has been in most cases identified. The In-Home Consultation services allow the customer to see what is possible and to design and determine a personalized solution for their own home. The In-Home Consultation helps with the design of a solution. Geek Squad services may be deployed to implement the solution.

Why would I schedule an In-Home Consultation?

For those who are moving/relocating, remodeling, building, or simply looking for an upgrade, an In-Home Advisor can help select the products and solutions that best fit an individual’s lifestyle needs. For those interested in smart home technology products and connecting technology together, an In-Home Advisor can help.