Best Buy Gift Cards Frequently Asked Questions

How do I use gift cards online?

During Checkout, enter both the card number and 4-digit PIN on the back of the card. If your gift card balance doesn't cover the total cost of your order, we'll charge the remaining amount to your primary form of payment listed in your Best Buy account, or to another acceptable form of payment at your request. If the total cost of the order is less than the balance on your gift card(s), any unused balance will remain on the last gift card you entered.

BestBuy.com accepts the following types of gift cards:

Best Buy gift card; Best Buy store credit; Geek Squad official gift card; and Magnolia Home Theater card.

BestBuy.com does NOT accept the following cards:

Best Buy Canada gift card; Future Shop gift card; Geek Squad official prepaid card (for specified in-home training services); Magnolia Audio Video gift card; and Shutterfly prepaid photo card.

How do I check my gift card balance?

During Checkout, enter both the card number and 4-digit PIN on the back of the card. If your gift card balance doesn't cover the total cost of your order, we'll charge the remaining amount to your primary form of payment listed in your Best Buy account, or to another acceptable form of payment at your request. If the total cost of the order is less than the balance on your gift card(s), any unused balance will remain on the last gift card you entered.

  • Check your balance online, with your gift card number
  • Call 1-888-716-7994, with your gift card number
  • In store, show your gift card to a Blue Shirt

Does Best Buy replace lost or stolen gift cards?

We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

What if I want to return an item I bought with a gift card?

Keep your gift card until you receive your order and are sure you're satisfied with it. You can return items purchased with gift cards in accordance with our Return & Exchange Promise. The return amount will be credited to your gift card within 30 minutes of the time we receive it. If you no longer have the gift card, call 1-888-BEST BUY to request a new one.

What if I cancel an order I paid for with a gift card?

If you cancel an order that was purchased with a gift card, the purchase amount will be credited to your gift card within 30 minutes of the cancellation. If you no longer have the gift card, call 1-888-BEST BUY to request a new one.

Can I use my Best Buy gift card to make a payment on a Best Buy Credit Card?

No. Best Buy gift cards can be used only to purchase merchandise and services online and in stores.

Can I use my Best Buy gift card to purchase another Best Buy gift card?

No. Best Buy gift cards cannot be used online to purchase another Best Buy gift card.

Can I use my Best Buy gift card to purchase third-party prepaid gift cards or Best Buy branded Visa gift cards?

No. Best Buy gift cards cannot be used to purchase third-party gift cards, including iTunes, Google Play, gaming or any other prepaid gift cards or codes.

Can I use a digital coupon to purchase a Best Buy gift card?

No. Digital coupons are not redeemable toward the purchase of Best Buy gift cards.

Can I get gift packaging for my gift card?

Online gift card purchases are eligible for gift packaging. Your gift card will be packaged in our signature navy blue and silver gift card sleeve. This option will appear in checkout. For more information, see our Gift Packaging Frequently Asked Questions.

How do I buy corporate gift cards?

Bulk gift card purchases for businesses, which are not resellers, can be made through the Corporate Gift Card Program. Bulk purchases for resellers and consumers are not accepted through the Corporate Gift Card Department.

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