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Best Buy Business Returns and Exchanges

Returns and exchanges.

Our promise.

We at Best Buy work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

If you want to return or exchange your purchase, please know that you can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging and your proof of purchase, and we will process your return or exchange. You can return or exchange cell phones, cellular tablets, mobile hotspots and cellular wearables ("Activatable Devices") within 14 days for a full refund. This return period also applies if you are a My Best Buy® Elite or Elite Plus member. The returns time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.

Restocking fees.

Some items we sell have a restocking fee if returned by a customer, including My Best Buy® Elite and My Best Buy Elite Plus customers:

  • There is a $45 restocking fee for Activatable Devices (excluding prepaid phones).
  • A restocking fee of 15% of the item's purchase price applies to drones, DSLR cameras and lenses, mirrorless cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products. 

There is no restocking fee if the purchaser is a Best Buy Totaltech™ member at the time of purchase, or if the product is unopened or if the purchase and the return both occur within Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma and South Carolina, and where prohibited by law. The restocking fee will be taxed in select states.

Final sale and nonreturnable items.

All final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content (including digital gaming but excluding Microsoft Office), prepaid cards (including third-party gift cards and prepaid phone cards), vehicle replacement key fobs, memberships, completed services, plumbing items (including bidets), sexual wellness products, trading cards (including Pokémon cards), opened SIM kits, opened consumable items (including batteries), cleaning agents, oils, fuel, filters, cleaners, ink and 3D printer filament.

Like-new condition.

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.

How to return an item.

Gather the purchases you want to return, along with the original contents and packaging.

Returns in store.
Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.

  1. Include all original packing and accessories.
        a. If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.
  2. Bring your receipt or packing slip.

Returns by mail.
You can return online purchases from Best Buy through the mail as long as they are shipped to us from within the United States.

To return an online purchase by mail:

  1. Pack your return in the original shipping package, if possible.
  2. Include the packing slip and return label, and indicate the reason for the return.
        a. Don't have a return label? Print a return label now
  3. Include all original packaging and accessories.
        a. If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.
  4. Send your return to:

Best Buy Returns Center
600 Park Loop Rd
Suite D
Shepherdsville, KY 40165

For proof of delivery, we recommend that you return items via UPS or insured USPS. Best Buy does not accept international return and exchange shipments.

Returning a major appliance.
We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), you have 15 days to contact us regarding defects, damage or other issues. Please do not contact the store; please call us at 1-888-BEST BUY (1-888-237-8289).

Refund method and timing.
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

If you paid more than $800 in cash, more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-800-373-3050, with your order number handy, and we'll be happy to send you a replacement.
 

Special considerations.

Damaged, defective or incorrect items.
If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-800-373-3050. We will cover all reasonable and customary ground shipping fees.

For proof of delivery, we recommend that you return items via UPS or insured USPS. Best Buy does not accept international return and exchange shipments.

Returns lacking proof of purchase.
Reimbursements on returns lacking proof of purchase may require an email address and may be denied or limited, and state sales taxes and fees will not be reimbursed.

Product accessories and packaging.
Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a nonrefundable deduction on your refund for what is missing.

Bundle discount and free items.
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.

Connected and Wi-Fi devices.
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for cancelling your service contract with the carrier and for all carrier charges.

There are two ways to return your phone or device and cancel your service:

  • Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
  • Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail.

Holiday products.
Artificial trees, wreaths and garlands along with holiday lights, decorations and inflatables can be returned within 15 days for all customers, including My Best Buy Elite, My Best Buy Elite Plus and Best Buy Totaltech™ (“Membership Program”) members, for a full refund.

Entertainment products.
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.

Services, subscriptions and Microsoft 365 and Office.
Return and refund details on services and subscriptions, including anti-virus software and Microsoft 365, are found in their terms and conditions. Microsoft Office can be returned within 30 days by all customers, including Membership Program members, for a full refund. If you have purchased a service that you have not used but you now wish to return and you are unable to return in a store, please contact us at 1-888-BEST BUY (1-888-237-8289).
 

Privacy protection.

Please remember to remove your personal data and other information from the products you are returning. To learn more about our privacy practices, please see www.BestBuy.com/privacy.

BestBuy.com, Best Buy kiosk, Best Buy Business and Best Buy Education returns in store.

Most products you buy on BestBuy.com, at a Best Buy kiosk, or through Best Buy Business or Best Buy Education can be returned at our stores. Please contact us at 1-888-BEST-BUY (1-888-237-8289) for kiosk returns.

Export regulations.

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Best Buy need to occur within the U.S.

Pricing.

For information about our pricing policies, please see BestBuy.com/Pricing.

Best Buy may run tests of the Return & Exchange Promise in select locations and may amend these terms at any time.

Effective Date: October 18, 2021.