Cord-Cutting Service (Streaming Device)
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Description
Features
Before we begin
When we arrive at the site, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Getting started
We'll unbox and connect 1 online streaming device (like Roku, Apple TV, Chromecast, and more).
Connecting to your network
We'll ensure that the online streaming device is in a prime spot for internet signal and connect it to your existing network.
Configuring the device
We’ll perform software and firmware updates for the online streaming device, as needed. We'll also configure up to 2 online streaming services at your request (like Netflix, Hulu, Sling TV, and more).
Final steps
We can download and configure 1 OS or Android app for content sharing or mirroring. We'll also demonstrate how to use the new system and components, and let you know how to contact us for future support.
Service does not include basic audio configuration, network setup or configuration, and it does not include installation, setup or configuration of a TV.
Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed.
General
- Product NameCord-Cutting Service (Streaming Device)
- BrandGeek Squad®
Other
- Required for ServiceCustomer supplied cables or connections required for setup. An existing, functional network if network services are desired.
- Workmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.
- Estimated Time to Complete Service70 minutes
- UPC400058091003
Customer reviews
Rating 4.6 out of 5 stars with 181 reviews
(181 customer reviews)to a friend
Rated 5 out of 5 stars
Helped me cut the cable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being a senior, living alone, I knew I needed to do something about my expensive cable service.....but was overwhelmed! I did an online search for a service that would provide assistance but was very worried about getting into another expensive service! That’s how I found Geek Squad at Best Buy! The service in the store at Chandler and the Geek guys were super helpful!! Super guys! I got it done and saving on my monthly expense with also having more choices!
I would recommend this to a friendRated 5 out of 5 stars
Oh my, this was the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cord cutting planning began with a FREE in home visit from Geek Squad through Best Buy. The "agent" (as they call themselves) who came to my home was knowledgeable, pleasant and helpful. He did not rush through his assessment of my needs and what products would make possible what I wanted. For example, measuring the strength of my wifi for a TV at a distant point in my house - too far for a good wifi based reception and he recommended an antenna for that TV. Likewise the "agent" who came to install and coach me on the use of the two items I purchased was excellent. I am very impressed.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad service went very well!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad went over the plan to ensure that he was going to install an antenna and connect it to two tv’s. Explained where he would drill holes and exactly where the wires would run. He then started the task and worked very efficiently. When he was finished and the two tv’s were up and running, he showed me the work he had performed. My expectations were exceeded when I was able to see exactly what he had done. Everything was very neat! Would highly recommend using Geek squad to everyone. For me, this was a very valuable service!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad's Good Eye for room Balance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful advice to raise tv 4" up for both tv viewing and for tv's much more balanced appearance above fireplace in main living room. "Connected it to all devices"? Another different issue. This is January 2021 but the only emails recently received on this device (tablet) are dated December 2020 or before. :-( The laptop and phone receive and send current emails as always. Date of Geeks visit was in November and email problem did not start until December 19, 2020. Geek Squad visit again?
I would recommend this to a friendRated 5 out of 5 stars
Cut The Cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent cut the cord and showed me how to use the apps that i am purchasing. The only problem is that 2 of the tvs have lag time on connecting and the tv in my media room sometimes connects to the internet and sometimes doesn't. I am having the Geek Squad come out again to show me where the Roku sticks are determine if one of the Roku sticks is defective.
I would recommend this to a friendRated 5 out of 5 stars
Quick, easy, informative and it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made the appointment for the Geek Squad to connect my ne Roku Ultra. They arrived on time and the installation was done properly,neatly and when complete they ran through the operation of the Roku and made sure before they left all my questions were answered. The service was quick, easy to understand, they were most informative giving me hints and programing available and where and how to find it. Best of all this really works and works well. Cut the cord and Roku.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my 3 firesticks quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent at store explained what we had to do after listening to what my needs were. Removing cable, saving money and DVR option. Recommended a couple of streaming services to look at. Set up appointment and install was on time and quick. Highly recommend. Followup phone calls.
I would recommend this to a friendRated 5 out of 5 stars
Highly recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installed my whole house HDTV antenna in my attic. This required multiple visits due to signal reception issues. They were professional, on-time, personable, and persistent in their efforts to solve the problem. I was impressed with their service and would certainly use their services again.
I would recommend this to a friend
What experts are saying
Q: QuestionI don’t understand what “cutting the cord” service includes
Asked by Gary.
- A:Answer Hey, Gary! Cutting the Cord refers to moving away from the traditional cable services and going to an antenna and streaming device approach to enjoying television entertainment. So, with this service, we'll come out and connect a new indoor TV antenna and one online streaming device. Streaming devices are things like the Apple TV, Chromecast, Fire TV Stick, or Roku, just to name a few. We'll connect that streaming device to your existing network and update the software or firmware if needed. Then, we'll configure up to two online streaming services at your request. These are services like but not limited to Netflix, Hulu, or SlingTV. Along with all of that, we'll also make sure that antenna we spoke about earlier is pointed toward your nearest TV tower and scan for over the air TV channels. If you have any further questions, please feel free to give us a call at (800) GEEK SQUAD which is (800) 433-5778.
Answered by GeekSquadSupport
Q: QuestionGreetings: I need an antenna installed in my attic. The antenna I am looking at is the DB8e 8-Element Bowtie Attic/Outdoor HDTV Antenna. I'd also like to discuss the advantages of the various streaming devices.
Asked by larry.
- A:Answer Contact Best Buy's Geek Squad and ask for an in home assessment to make sure what will work best in your home. They did that for me (it was free at least in my area) and that allowed me to make an informed decision.
Answered by bunty
Q: QuestionHow much does it cost to install a Roku on my television?
Asked by Diane.
- A:Answer Just the cost of the Roku Streaming Stick. I paid $49 and the remote is voice activated if you ever want to use it. It’s extremely simple and takes two minutes. You’ll need to log on to Roku.com to setup a new account. They give you a code to type into your tv after you plug in the stick to an HDMI port on the back of your tv. Don’t pay someone to do it. It’s super easy and I’m not techie and I did it. Good luck!
Answered by NotImpressed
Q: QuestionDesperately looking to "cut the cord" and drop Optimum forever. We have only 1 TV plus two laptops hooked up to Optimum cable. Does any required hardware (like the antenna) have to go in the attic or is it just a box similar to an Optimum modem?
Asked by Ralph.
- A:Answer Ralph, I would recommend you purchase a Marathon HDTV antenna by Free Signal TV (www.FreeSignal.TV) - and keep your Internet service provider. The Marathon connects to your existing coaxial wiring in your home and delivers signals to 4 or more TVs (I know you only have 1 TV - but it's incredible). Best Buy Geek Squad can help you install your Marathon and set up a dedicated line to your internet modem. It's fairly simple and the Tech Support Team at Free Signal TV can also assist. Good luck!
Answered by JFB1960CordCutter
Q: QuestionWe would like to cut the cord also, but are not of the technology savvy generation, so we probably need the Geek squad to do it. Can I use the Amazon Firestick? Which is the best service? Hulu? I assume we need an Antenna to get local channels, NBC, ABC.j
Asked by Janetsjewels.
- A:Answer I had a smart tv, and 2 others that were not , just flat screen. So the new roku stick works with the tv’s that aren’t smart tv’s. Smart tv doesn’t need anything extra. I installed YouTube tv as it offered the channels I wanted, Hulu did not. So I have You Tube Tv, Netflix , and Prime Tv now. I love it! . Cable bill was outrageous before now I pay for internet only , at $67 a month!! I can take a nice vacation with the yearly savings!!
Answered by Becky
Q: QuestionI would like to "cut the cord" and go to streaming. How do I get started with this project and what would be the cost?
Asked by jerry.
- A:Answer Don’t pay the Geek Squad. It’s super easy. I cut the cord two weeks ago and wish I hadn’t paid them $150 to do what they did in two minutes. I bought the Roku streaming stick because I don’t have a smart tv. If you have an HDMI outlet on your tv (look at the back of your tv) just plug in the Roku stick and it will walk you through the steps. It was super easy and Roku walks you through it. As long as you have a laptop or smart phone you can do it yourself in two minutes. (You need that to setup an account on www.Roku.com and then they’ll give you an access code which you’ll type in on your tv) Roku Streaming Device cost between $30 to $60. I paid $49. Make sure you have the fastest internet connection first with your carrier. Good luck!
Answered by NotImpressed