I loved this microwave when I first got it. Cooked well, attractive looking (relatively speaking), handy +30 second button. It was all well and good until two weeks into use when I started to smell a burning scent every time I heated food. Then, after using it for almost 30 days on the dot, it stopped working right in the middle of heating. Best Buy has a return policy of 15 days (what?!), but I decided to call customer service anyway. I was advised over the phone by a Best Buy representative that even though it was outside of the return window, to bring the microwave to a Best Buy location and trade it in as part of their “trade in policy.” Well, I drove 40 minutes to their Simsbury, CT location to do just that... and was told by a “manager” that “I don’t know who you spoke to, but we don’t do that.” They then outright refused to dispose of the microwave for me, so I had to schlep all the way back home with it in my trunk. Side note: in the meantime, I was desperate and purchased a new microwave of a different brand from Best Buy, and it came without an essential part and could not be used. Nevertheless, I will never, ever purchase from Best Buy again. Awful customer service and extremely unhelpful. I am still without a microwave.