Geek Squad® - TV Mounting 46" and Larger

I had my tv installed recently and was not not happy with the results. They installed the tv mount which I wasn’t happy with but I also had a sound-bar mount that’s to be attached to the TV but they put it on the wall. It was clearly designed for the TV. They messed up my wall, had to patch up the holes. They bent part of the mount by putting it in unnecessarily too tightly. This sound-bar wasn’t even 5 pounds. They wouldn’t listen to my dad when he wanted it moved since it wasn’t even centered. For the TV mount, they didn’t put in washers and a pin on the part that attaches to the wall wasn’t put in correctly. For how much it’s charged, the service was awful.

My wife and I purchased a new Samsung 55" LED-LCD TV this past Friday and purchased the mounting service as well. There was a special which included a HDMI cable and mount and the mounting service. The price was something that we could not pass up. The salesperson stated that the soonest he could schedule the appointment was for the following Wednesday. That was perfect as this was my next day off. A few days later I went online and started reading the reviews of the mounting service by Geek Squad. Let me say that I became very concerned with the reviews that I read. I needed a wireless adapter for my new TV so I decided to go back to Best Buy. While there, I decided to check the status of my appointment. The salesperson was very polite and confirmed that my appointment was indeed scheduled for the next day between 8-12. Shortly after 11 AM, two individuals came and the first thing they wanted to know was which wall I wanted the TV on and how high I wanted it. I asked them for their professional opinion and I'm glad I did. The TV looks great mounted on the wall. They vacuumed up after themselves and took all trash with them. They also programmed my TV to indicate which HDMI cable was connected to my TV, Blue-Ray player, and XBOX. These guys were very professional and courteous the entire time. I will be using them again to install the home theater system in my home. Forget the other reviews and give them a chance.

You are not using the same technicians used the last 3 times I have used Geek Squad. You are outsourcing and they call themselves agents. Well the agent I had put my sound bar up crooked thus the Tv above is crooked. And worse, however he hooked up my soundbar, every time I turn the TV on a loud almost siren sound happens for about 30 seconds. And yes, another agent is coming out to fix it (supposedly) however, I now have to be available for another time period and I work. Very inconvenient, not happy AT ALL with installation. Will not use Geek Squad again as long as they are outsourcing their installation techs. I can get mine own agents for less then I paid to do the same job.

The best part of this service was the agent who came to perform the work. He was very professional and friendly, and the quality of the work was excellent. The two main problems I had were: 1) Only one agent showed up to mount a 50" TV. Obviously I had to help him (which I had no problem with) but for $200 I would think that I shouldn't have to do part of the work. The agent said that they normally have two people and apologized for not having a second person there to help him. 2) Timing. I called to make the appointment a few days after placing the order, and the first open time slot they had was two weeks after I was scheduled to receive my TV. Later, they were able to move the appointment up but only by a few days. The agent also arrived past the time window given. If you look at this service as an insurance policy to ensure that your TV won't come crashing down off of the wall, then it's a good service. However, If you have a drill, a stud finder, and can read the directions on your wall mounting bracket, then you can save your money and do it yourself.

Bought new 50" plasma on black friday and was offered geek squad mounting installation at a pretty discounted price. The work was done professionally and on the date/time scheduled but the installers didn't tell me until after TV was mounted that the cables could not be snaked through the wall because of the location of my outlet. A big reason you have a TV mounted is becasue of the modern look it has with the cables being concealed through the wall. If I paid the normal installation price I probably would be po'd even more but i think I got a decent deal. Part of what I paid for and really the majority of the work being done is actually having the cables concealed, it still looks great on the wall but I really should have been informed that the location of the outlet would be an issue before drilling and mouting the tv on the wall. Otherwise pretty professional and courteous installers.

I will try to stick to the facts so you can decide whether the geek squad service is worth it for you. Obviously by the title I am very unhappy with my experience. I originally planned on getting a Samsung pn59d8000 plasma with a geek squad install for over the fire place. Store recommended I have a consult to be sure it could be installed and was a fit for my situation and the $100 could be applied to my install and tv purchase. Made sense. Geek squad consultant showed up on time. Determined the pn59d8000 was a fit for my situation. Also recommended a surround sound system, blu ray, remote, hdmi cable, power cleaner/surge protector, etc. Informed me that the geek squad install would include hanging the tv, attaching the components, running the wires, installing the surround sound and programming the remote. There were some added charges for running the wire, programming the remote and a custom install above the fire place but all seemed logical and reasonable at the time. We scheduled the install for 2 weeks later, the equipment arrived and the installers showed up in the agreed upon window. Now the fun started. They informed me that what I was quoted did not include the surround sound install. We called the consultant and he agreed it was supposed to. The installers said well we didnt schedule enough time for that and you didnt pay for it according to the invoice. Keep in mind I did order a surround sound system. Dont know many people that order them then leave them in the box. So problem #1 poor communication between consultant and installers. Problem #2 the installers just wanted to get out of there as fast as possible. I convinced them to hang the tv. They did so but it wont hang flat against the wall due to the way they attached the power strip (which their consultant recommended) to the back of the tv. They left before fixing it. Problem #3, they informed me that when they did come back to do the surround sound install the 7.1 one system recommended by the consultant would not work. There was no place to hang the side speakers. So I paid for 7 speakers on the consultants recommendation but can only use 5. The next day I go into best buy. I have to explain to several people what happened. Problem #4, zero communication between consultant, install team, the magnolia in store surround sound team and customer service. Nothing more frustrating than having to explain the problem to person after person who just hands you off to the next person. Problem #5, they insist that I pay more money to get the surround sound installed. Keep in mind, at this point I have already paid over $600 with all the add ons and only have a tv hanging above the fireplace. Geek squad did no wiring, connected no components, did not install the surround sound, did not program the remote (of course there is nothing to program yet) and the tv wont go flat on the wall due to the power cleaner/surge protector. I give in. I just want everything installed right and to be done with the pain. So I have to wait another 2 weeks. No they couldnt make room for me earlier despite their mistakes, which they admitted to with not putting things in the 'system' right. Different installers show up. Problem #6, they tell me they cant do the install without drilling thru the floor and running the wire over my baseboard and into the wall. They cant go into the wall from the basement. INSULLATION is in the way. What? So the consultant said no problem. The previous installers said no problem but they didnt have the time scheduled. So now this group basically is saying they cant do it. They do nothing and leave. So now I have paid over $700 and only have a tv on the wall and it still wont hang flat. I call up the best buy magnolia department. I want my money back at this point. After talking to several people trying to convince me to allow them to do another consultation I eventually get the operations store manager who says if I want my money back they are going to come take the tv off my wall!!! Are you kidding me? You have wasted tons of my time, caused tons of aggravation and the solution you propose rudely is to schedule another team (keep in mind it is a 4 hour window and i have had 4 visits at this point) to come take down my tv? After more debate we decided I can keep the tv hung but I still had to pay for the tv hanging which keep in mind I was originally told included the surround sound install and component hook up, neither of which has been done. So as the customer I spent countless hours debating, explaining, waiting and spent way more than planned for only a tv hanging. My electrician says he can do the job easily by the way so I still dont understand why the geek squad could not. The WORST customer experience I have ever had. Thanks Mark, Brennan, the 4 installers whose names I dont remember, Aaron and Christian from King of prussia store who made this #1 worst customer service experience I have had.

I ordered on-line installation through the BestBuy website. What they don't tell you when place your order is that you have to wait for a POST CARD to arrive in the US Mail before you can schedule installation. The representatives can't see the order in the system. I was on hold with three different representatives for over an hour and still no luck scheduling. Don't buy this service on line if you want your TV installed in less than a week.

Ordered install with my new flat screen TV. Technicians arrived on time as scheduled. But much to my surprise they stated they couldn't run any of the cables in the wall as requested. This was due to the fact that cables I had purchased to connect tv to components were not rated to be installed in the wall. And they could not run the power cord in the wall at all. In order to hide the power cord, the outlet would need to be relocated to be directly behind the TV. Sure would have been nice if the folks at the store would have told us this. Or at least been given a sheet stating the requirements to run the cables in the wall.