Main Content

Delayed Orders

How will I know if an item I’ve ordered has been delayed?

If for some reason an item you've ordered is taking longer than expected to arrive, we'll let you know by email and give you a new estimated arrival date. You can also Check Your Order Status any time to see the estimated arrival date and any available options.

Will Best Buy charge my credit card for the item while it's delayed?

We won’t charge your credit card until the item is shipped. But if you used PayPal, your PayPal account was charged at the time you placed the order.

My delayed item is now on sale for less than at the time I purchased it. What happens?

You’ll benefit from our Price Match Guarantee. If the price of the item drops at the time of shipment, you’ll automatically be charged the lower price.

Question mark icon

Help Center.

Find answers to commonly asked questions about orders, product information, returns and more.

Discussion bubble icon

Community forums.

Looking for an answer? Browse articles or search the community.