Frequently Asked Questions
How can I find out if a product is available in-store or online?
To see the most accurate info for your area, sign in to your BestBuy.com account before you shop. Be sure to set your local store.
Is the selection the same online and in-store?
Product selection on BestBuy.com may vary from our stores. There may be limited quantities or we may be testing certain items in select markets. Also, we can offer a broader selection online because we ship these items directly from our distribution centers.
What if an item I've ordered has been delayed?
If for some reason an item you've ordered is taking longer than expected to arrive, we'll let you know by email and give you a new estimated arrival date within the next 30 days.If after the new estimated arrival date the item is still on backorder, we will automatically cancel the item. You can also check your order status any time to see the estimated arrival date and any available options.
We will not charge your credit card until the item is shipped. If you used PayPal, your PayPal account was charged at the time you placed the order.
What does "limited quantities" mean?
Best Buy may sometimes limit quantities purchased per person, per household or per order. These restrictions include orders placed from the same BestBuy.com account or credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to dealers.
Do you offer rain checks?
BestBuy.com does not offer rain checks for products sold online. Best Buy stores may offer rain checks when advertised products are out of stock.
