A highly trained Best Buy In-Home Advisor will visit your home and provide a personalized solution for your needs. The In-Home Advisor will listen to your needs and ask questions to assess what type of solution would work best. The In-Home Advisor will draft a proposal based on what was discussed and provide it to you for consideration. The In-Home Advisor will follow up as needed to answer any further questions, and assist with purchases and any future technology or home service needs as desired.
An In-Home Advisor is a Best Buy employee who is very knowledgeable in home technology and appliance solutions. They are unbiased and can help provide solutions across all product categories and brands. The In-Home Advisor is a single point of contact for all of your technology questions and needs.
In-Home Consultations from Best Buy are completely free. There is no obligation or pressure to buy.
In-Home Consultations last about 60–90 minutes on average.
In-Home Advisors go through extensive, continued training on technology across the whole home, including (but not limited to) home theater, appliances, smart home technology, networking, etc.
Service requests, troubleshooting, repair, delivery, setup and/or installation are not included in an In-Home Consultation. Please refer to Geek Squad® Services for any of those needs.
The easiest way to schedule an appointment is by calling 1-800-548-0828. You will reach an In-Home Operations Specialist who will ask a few questions about your specific needs and schedule the home consult with a Best Buy In-Home Advisor.
You can also submit a request to schedule an appointment.
Geek Squad services are engaged to fix, repair or install a solution that has been in most cases identified. The In-Home Consultation services allow the customer to see what is possible and to design and determine a personalized solution for their own home. The In-Home Consultation helps with the design of a solution. Geek Squad services may be deployed to implement the solution.
For those who are moving/relocating, remodeling, building, or simply looking for an upgrade, an In-Home Advisor can help select the products and solutions that best fit an individual’s lifestyle needs. For those interested in smart home technology products and connecting technology together, an In-Home Advisor can help.