I loved my new refrigerator when I received it... 2 months after having it, it stopped making ice. Placed a service call with Kitchenaid and they sent a local repair company to fix it. 3 visits later, they replaced about 5 parts. The main problem was that the auto defrost was not working which caused ice to form on the fan and temperatures to drop which causes ice to stop being made. For about 3 weeks, everything was great.... then again the ice stopped being made. I looked behind the freezer bins and saw it was frozen again... Made another call to KitchenAid, this time they decided to send someone from another local repair company. OMG, the man that showed up didn't even know how to remove the drawers... All he did was to defrost the freezer and ordered parts... I was so frustrated... The day they brought the parts, the refrigerator seemed to be working just fine so they didn't replace any parts. Of course the next day it started to act up again. They came back to change the parts, but one of the parts were ordered wrong. I had to wait again for the correct part be ordered. At this time I was fed up with the repairman and requested a repairman that knew what he was doing... Finally got the correct part and a very experienced repairman with these newer refrigerators came to replace it. He must have placed 5 calls into Whirlpool tech while he was there to make sure he wasn't missing anything. The refrigerator again was frozen and had to be defrosted, parts were changed and diagnostics were run. In speaking to one of the ELITE MASTER technicians at Whirlpool it was discovered that when the Master mother board in the back of the refrigerator is replaced, the control panel in the front has to be reset. That had never been done, and the mother board was replaced the first time a tech came out. When it isn't reset, the auto defrost will not work. Plus it was discovered that when the second repairman came and ran diagnostics, they left the auto defroster off. This time, they changed the front control panel so it didn't matter. It's been about 3 weeks now and so far so good.... I will keep my fingers crossed... SO IF YOU PURCHASE THIS REFRIGERATOR AND IT STOPS MAKING ICE, THE AUTO DEFROSTER IS PROBABLY NOT WORKING AND IT'S PROB ALL ICED UP. IT NEEDS TO BE DEFROSTED COMPLETELY. PARTS WILL NEED TO BE CHANGED AND MAKE SURE THE AUTO DEFROSTER IS TURNED ON, AND THE CONTROL PANEL IS RESET!!
I wish I had purchased the other model that has the two extra meat and vegetable drawers in the front between the frig doors and freezer drawers. It would eliminate opening the refrigerator doors all the time just to get cold cuts.