Bought the entire Black Stainless kitchen suite on 7/25/15. Had Best Buy install (which was fantastic). Looks fabulous - everything was great.
Then, I felt so cool and sophisticated with my snazzy new kitchen appliances.
On November 25, 2016 (day after Thanksgiving), fridge died. Lost everything. Called Best Buy and was told that since I did not buy an extended warranty (remember, this was a $3,600 top of the line LG fridge), Best Buy could neither repair nor recommend a third-party service. So, I contacted AE Home Services (Sears) and AE Factory Service came the following week to diagnose ($99). Because I had unplugged the fridge while cleaning out $1,000 worth of spoiled food, the tech had to return the next day (no one told me that the fridge has to be plugged in for 24 hours to diagnose a problem). Guy comes back and says it's the compressor. Orders the part and tells us installation is scheduled for 12/19/16. Tech returns on 12/19 puts in a new compressor and drier filter. Tells us to wait 24 hours for the fridge to fully cool down. We wait 2 days - nothing is cold. Chilled fridge but not cold. Freezers not cold at all - even warmer than the fridge box.
Call AE Service, next available date for a diagnosis is January 4, 2017. They remind us that this is just the diagnostic visit - that if a part is needed it will be even longer before the fridge is fixed.
I call AE service headquarters. No help.
We visit Best Buy and speak with the manager to see if we can make an exchange. No "lemon" policy at Best Buy. We must deal with LG. We've called over 12 people... have been transferred literally all over the place between LG and AE.
LG referred us to certified service repair people in Louisville KY. One number's voicemail was full - unable to leave a message. The other number was for a television and radio repair only business.
We called LG customer service and asked to speak to a supervisor. They are all off on Friday 12/23 through Tuesday 12/27 for the Christmas holidays.
We called AE again and spoke with: Heidi, Devon, Lisa, Desiree', and someone I forgot to ask their name. Were told to call every day and ask if there was a cancellation that day. Seriously. They actually told us to call every day and ask for a date.
We called the repair guy "Ron" who supposedly fixed the fridge on 12/19 and were told he is going out of town for a week, but he told his manager about it - but there was nothing available before 1/4/17 for a diagnosis.
People... this is a beautiful machine... it looks elegant with the dishwasher, stove, and microwave. It's truly lovely. It just doesn't keep your food cold or froze. So, it you want the most expensive cooler available ($3,600) by all means buy one today! However, it would be cheaper to buy a Yeti (oh, yeah... I forgot to mention that we had to buy two Yeti coolers on Thanksgiving weekend just to keep the basics in the house - those were $399 each).
A nice NON-certified repair man explained to my husband how to fill the fridge with dry ice to help us get through until January...
I have to buy dry ice to have food in the house?
This particular LG French Door Black Stainless refrigerator is a LEMON.
If you buy one, I wish you the patience of a saint and have this advice: BUY THE WARRANTY. This should be a crime - to require a warranty for a top of the line appliance - but BUYER BEWARE. Without one, you're toting bags of ice for months.
Thanksgiving weekend through Christmas and New Years... NO REFRIGERATOR. I keep telling myself this country was built by people who traveled across it in covered wagons and no snazzy looking appliances - I just didn't expect to spend THOUSANDS of dollars on LG appliances and have the "roughing it, camping out" experience through the holidays.