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Lively on Apple Watch

Apple Watch and the Lively® app help you feel safe, healthy and connected.

Lively Health & Safety Services provide 24/7 help from a team of Urgent Response Agents. With the tap of your finger, they can send help if you fall, connect you to doctors and nurses, and even notify family.

Plus, getting started is easy. After purchasing your Lively package, look for an email that will take you through the setup process.

iPhone and smartwatch sold separately.

Lively services and how we can help.

Urgent Response
Get help in emergencies, big or small, 24/7.
Lively Link
Keep loved ones updated on your health and safety using this app.
Nurse on Call
Speak to a doctor or nurse from the comfort of your home.
Care Advocate
An expert care team will provide a personalized plan to help you improve your health and well-being.
Ask Lively
Professionals are available 24/7 to help make calls, schedule rides, and more.
Fall Detection
If Apple Watch detects a hard fall, it can help connect you to emergency services if needed.*

Save up to $100See Disclosure on select Apple Watch models

with a 1-year subscription to Lively Health & Safety Services for $34.99/month.

Follow these steps:

1. Add the 1-year Lively Premium Health & Safety package to your cart.
2. Select an eligible Apple Watch model and add it to your cart.

See DisclosureiPhone sold separately. Terms and conditions apply. Offer subject to change.

Compare service plans.

Health & Safety plans


Basic Health &
Safety plan
$24.99/month




Premium Health & Safety plan
$34.99/month




Premium Health & Safety plan
with subscription
$34.99/month for 12 months


Includes
  • Get help in emergencies, big or small, 24/7 with Urgent Response
  • Lively Link app sends alerts to family and friends if you call Urgent Response

  • Get help in emergencies, big or small, 24/7 with Urgent Response
  • Lively Link app sends alerts to family and friends if you call Urgent Response

  • Speak to a doctor or nurse from the comfort of your home with Nurse On-Call
  • Professionals available to help 24/7 with Ask Lively*.

  • Get help in emergencies, big or small, 24/7 with Urgent Response
  • Lively Link app sends alerts to family and friends if you call Urgent Response

  • Speak to a doctor or nurse from the comfort of your home with Nurse On-Call
  • Professionals available to help 24/7 with Ask Lively*.
Purchase details/contracts
  • Monthly billing
  • No contract/cancel anytime
  • No cancellation fees

  • Monthly billing
  • No contract/cancel anytime
  • No cancellation fees

  • Monthly contract billing
  • Up to $100 early termination fee may apply

  • Save up to $100* on select Apple Watch models with a
    1-year subscription
Lively app compatibility
  • Compatible with select iPhone models and Apple Watch Series 3 or newer
  • Download Lively app from Apple App Store (iPhone required to use Lively services on Apple Watch)
  • Lively app also available on Android phones via Google Play Store (not available on Android smartwatches)
  • Compatible with select iPhone models and Apple Watch Series 3 or newer
  • Download Lively app from Apple App Store (iPhone required to use Lively services on Apple Watch)
  • Lively app also available on Android phones via Google Play Store (not available on Android smartwatches)

  • Compatible with select iPhone models and Apple Watch Series 3 or newer
  • Download Lively app from Apple App Store (iPhone required to use Lively services on Apple Watch)

Shop more Lively products and services.

Use your flexible spending account, health savings account or health reimbursement account for Lively services.*

Talk to a Lively expert.

Call 1-800-918-8543 for help.

Get answers to your questions about Lively Health & Safety packages, phone plans and much more.
By clicking the Lively FAQs link, you are entering a site hosted and operated by Lively. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply.

Show your new device some love and keep it protected with AppleCare+.
Terms and conditions apply.

Disclosures.

Lively on Apple Watch offer:

*Save up to $200 on the purchase of select Apple Watch models with the purchase of a $34.99/month Lively Premium Health & Safety Plan (1-2-year contract). Early termination fee (up to $200) equal to the amount you saved on the purchase of the Apple Watch may apply. Minimum savings is $100 for Apple Watch SE. Minimum savings is $50 for all other models. $34.99 Premium Health & Safety package monthly service fee excludes government taxes or assessment surcharges and may change. Pricing may vary. Lively Health & Safety Services are not included in talk, text, and data plans. Valid credit or debit card required for monthly service. There are no additional fees to call Lively’s U.S.-based customer service. Lively Urgent Response Service tracks an approximate location of the device when the device is turned on and connected to the network. We cannot guarantee your exact location. Lively is not a healthcare provider. Seek the advice of your physician if you have any questions about medical treatment. Nurse On-Call provides registered nurses who evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments. Physician transfer at discretion of the nurse. Emergencies will be transferred to a 911 call center, or members may be directed to call 911. In the event that physician services are not available, the nurse may suggest you contact your primary care physician or visit your local Urgent Care. See terms for details. Care Advocates cannot provide legal, financial, or medical advice. For certain areas of expertise, your Care Advocate may use third party resources to connect you with professionals in specialized practices that can address your questions and concerns. Lively is not responsible for any acts or omissions, including negligence, by the third parties or such professionals. Not all Health & Safety Services are available on all plans. See plans for more details. Lively is not a healthcare provider. Seek the advice of your physician if you have any questions about medical treatment. Urgent Response functions only with Lively app and when Apple Watch is either paired and connected by Bluetooth to your iPhone, or when you have an Apple Watch with cellular service and your iPhone/Apple Watch is charged, turned on, and has network access. Calls made to Urgent Response through Lively app on your iPhone may use the data unlike a normal cellular call. Data usage via the cellular network my incur additional costs as defined by your carrier. Calls made to Urgent Response through the Lively app on your Apple Watch will use cell phone minutes. In some cases, Urgent Response will place an incoming cellular call to your phone number that you must answer to connect. This will use your cell phone minutes like a normal cellular call and could incur additional costs as defined by your carrier. In the case you are unable to answer your phone, emergency services will be dispatched to your location at your expense. Live Agent Assist, Apple Watch Hard Fall Detection callback service is available with the purchase of a Lively Health & Safety Plan. Callback from Live Agent Assist occurs approximately 30 minutes after a hard fall is detected by Apple Watch fall detection technology and is not intended to replace emergency care. Apple Hard Fall Detection is a feature available by Apple on Apple Watch Series 4 and above. For more information about Hard Fall Detection visit www.apple.com. LIVELY is a trademark of Best Buy Health, Inc. See a Blue Shirt for details. ©2023 Best Buy. All rights reserved. Other marks are property of their respective owners and may be trademarks. Screen images simulated. Appearance of device may vary. By going to apple.com, you are entering a site hosted and operated by Apple. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply. By clicking the Lively terms of use link, you are entering a site hosted and operated by Lively. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply. To view the Terms of Use, visit https://www.lively.com/legal/terms-of-use/.

HRA/HSA/FSA eligible:

*Lively does not provide tax or legal advice. Please consult your tax advisor to ensure that the product or services are eligible for reimbursement.

Fall Detection on Apple Watch:

*Fall Detection is a feature of the Apple Watch and not provided by Lively.

Fall Detection and Lively Rides:

*Fall Detection and Lively Rides are additional services, not included in Basic or Premium plans.