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Lively Health and Safety Services on Amazon Alexa

Stay safe and independent at home

with Lively™ on Alexa devices. 

Alexa devices already help you stay connected and make everyday tasks at home easier. Now they can help you stay safe by providing an extra level of human support and reassurance, with hands-free and discreet 24/7 access to the Lively Urgent Response team.*

Easy-to-use devices that help make everyday tasks easier.

Echo smart speakers and displays connect you and your home, giving you control with just the sound of your voice: 

  • Talk hands-free or video chat with family and friends  
  • Create grocery or shopping lists
  • Schedule reminders to help maintain a consistent routine 
  • Set up multiple speakers and use them as an intercom between rooms
  • Play music and get weather updates
  • Control compatible security cameras, doorbells, lights and thermostats

See what Alexa devices can do for you (4 items)

Just say “Alexa, call for help.”

Now the device that makes your home smarter can also help make it safer. Whether you smell a gas leak, need an agent to send help, or simply hear a strange noise outside, just the sound of your voice connects you to the Lively Response Team who will be ready to help with these situations and more.

Even if you're hesitant to call 911, Lively Agents are ready to help and can call 911 on your behalf. Plus, with the personal profile you provide that contains your conditions, medications, allergies and more, they can offer an extra level of support. 

Extend access to help by placing multiple Alexa devices throughout your home, in areas that pose a risk for falls or that are used most frequently, such as the kitchen, bathroom, or near stairs.  

The Lively Response Team is here for you, 24/7.

They can help you stay safe anywhere in your home.

  • Personalized support
    Save time and get personalized support by completing a private personal profile with your health history, contacts and more.

  • U.S.-based quality care experts
    Trained in emergency dispatch, agents will stay on the line with you for as long as you need, to ensure you get help. They can even call 911 on your behalf.

  • Contacting family
    Upon request, an agent can contact your loved ones and keep them informed.

  • Help on the go
    Access the Lively Response Team from your smartphone via the free Lively app.


How it works.

Person speaking into her smart speaker
Smart display
For example, “Hi, Mrs. Smith. This is Rick with Lively Urgent Response. How can I help you today?”
Urgent Response Agent

Already own an Alexa device? Lively Urgent Response is affordable and easy to add.

  • $24.99 per month*
  • No long-term contracts
  • No cancellation fees
  • Eligible for FSA/HSA/HRA reimbursement

Lively Health & Safety Services are eligible for FSA/HSA/HRA reimbursement.*

Learn more in our FAQs, opens a new window
Use your flexible spending account, health savings account or health reimbursement account for Lively services.


Lively Urgent Response:

*Lively on Alexa is not a substitute for 911. The service depends on Amazon’s functionality and may not work during power outages or connectivity issues. Urgent Response and the Lively Health & Safety Services voice skill will only work if your account is current on payment, if your Alexa device is plugged in and turned on, has network or internet access, and the Lively Health & Safety Service voice skill is enabled and linked to your Lively account. May not be available if you are out of voice range of your smart speaker. Lively cannot guarantee that Amazon Alexa will function as expected.


*Service only. Alexa devices are sold separately. Monthly service fees exclude government taxes or assessment surcharges and may change. $24.99 Basic Health and Safety package is only available for new lines of service. Offer valid for a limited time. You will be charged $24.99 for your first month of service at checkout, and future monthly service fees will be charged to your credit card by Lively. By clicking the Lively terms of use link, you are entering a site hosted and operated by Lively. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply. See Lively terms of use.

HRA/HSA/FSA eligible:

*Lively does not provide tax or legal advice. Please consult your tax advisor to ensure that the product or services are eligible for reimbursement.