Philips Sonicare - FlexCare Platinum Connected Toothbrush - White

Improve your brushing technique with this Philips Sonicare FlexCare Platinum toothbrush. Personalized coaching in the app provides tips on how to adjust your brushing for better results. This Philips Sonicare FlexCare Platinum toothbrush has three modes, three intensities and two heads, so you can customize it to your teeth and gums' needs.
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Overview

What's Included


  • AdaptiveClean brush head
  • Charging stand
  • InterCare brush head
  • Philips Sonicare FlexCare Platinum Connected HX9192
  • Travel case

Ratings & Reviews


Overall Customer Rating:
98% of customers would recommend this product to a friend (106 out of 109)

Features


Sonic technology

Drives fluid between teeth and helps naturally whiten teeth.

3-speed controls

Allow easy operation.

Worldwide voltage

Makes it easy to take the device with you while you travel internationally.

2-minute timer

Encourages thorough brushing.

Rechargeable lithium ion battery

Ensures long-lasting use.

Charging station

Provides simple power replenishment and brush head storage.

Travel case

For a simple solution when heading out on a trip.

Includes toothbrush heads

So you have a spare on hand.

White design

Offers a clean, classic look.


Customer rating

4.8
98%
would recommend to a friend

Expert rating

4.0

Pros

Cons

  • Rating: 2 out of 5 stars

    It's okay, but I'm not terribly impressed

    Posted
    TechEnthusiast
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The Sonicare FlexCare Platinum toothbrush seems like a fine device, but it isn't exceptional by any means. The toothbrush comes with two guides. The quick start guide is woefully incomplete and will leave you scratching your head. The second guide is much more complete, but it’s also way too long for easy reference. I’ll be honest, I had to rewrite this review because my initial review was rather negative and based entirely on my experience with the quick start guide. It’s not that the quick start guide is inaccurate; it’s just that it glosses over details that really do need to be elaborated on (like how you won’t be able to connect the brush to your phone via Bluetooth until you open the app). It also directs you to download the app from either the Apple App Store or Google Play; but there is no QR code, URL, or even a blurb explicitly telling you the app name to aid you in your search (it’s the “Sonicare” app by Philips in case you’re looking for it). The app isn’t difficult to find per se, but it’s annoying that you have to hunt for it when they could have easily directed you to it. The brush comes with two brush heads. One is triangle, and the other is circle. These are apparently just to differentiate brushes and have nothing to do with brush firmness or bristle size or anything. The app itself is useful without being exceptional. After guiding you through the initial setup and having you answer a few questions, you find yourself at the main screen. Pressing the power button on the brush handle starts your brushing session. A cartoon of your mouth will light up the section of your mouth that you’re supposed to be brushing, a timer in the center counts down your overall brushing session, and the brush will pause briefly to indicate when you’re supposed to move onto the next portion of your mouth. The brush will also flash up warnings if you’re using too much pressure or moving the brush too vigorously. If you try brushing your mouth outside of the app’s prescribed sequence, it will ignore you. Pressing the + and - buttons will increase or decrease the intensity of the brushing session. The app also provides dental health tips, and lets you specify “focus areas” based on your individual situation (i.e. cavities, bleeding gums, etc. . . .). It should be noted that the brush cannot identify these areas for you, and it’s entirely up to the user to input them. The app also seems very keen to have me clean my tongue, but it doesn’t provide any instruction whatsoever as to how to go about doing so. I have to confess that the brush does an excellent job of brushing, but the app is only of marginal use. I would maybe think twice before purchasing this toothbrush.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Philips Most Innovative Electric Toothbrush Yet!

    Posted
    k1zit
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    This product couldn't have come at a better time. My previous Philips Sonicare DiamondClean toothbrush finally failed on me after 4.5 years. As a result, I've been using a manual toothbrush for the last few months so I couldn't have been more excited to try out this new electric toothbrush by Philips. First of all, let me start off by saying that if you've never owned a Sonicare product or used an electric toothbrush in your life, you are doing your oral health a disservice. There is a reason why practically any dentist office you visit will recommend a Philips Sonicare as their "go-to" toothbrush. The first time you brush with a Sonicare, you'll feel like you just got a cleaning at the dentist. The difference is that significant. Too add to this, I recently visited the dentist after 7 years of not going. Yeah, I know, I can't believe it myself. I was very surprised that I was told that I had no cavities. I can't say for sure that it's solely because I've been using nothing but Sonicare brushes for the last 7 years but I strongly believe that it's a significant contributing factor. Anyway, onto the review! I will be breaking down this review into the following categories: construction/design, features, and accessories. Construction/Design: As always Philips never skimps on the quality of the construction that goes into making their toothbrushes. This Sonicare Flexcare Platinum feels very solid in the hand. It has a very ergonomic design with a rubber application on the back of the handle to help with grip when it's wet. The power button has a quality brushed aluminum feel, although I do believe it's plastic. The up and down sensitivity buttons, as well as the cleaning mode button, feel hefty and sturdy. Lovin' it! Features: This is by far the most innovative Philips Sonicare yet and it's what you're paying for. The toothbrush has bluetooth technology so you're able to download the Philips Sonicare app on your iOS or Android device to customize and track your brushing experience. Pairing is very easy. You basically ensure bluetooth is enabled on your mobile device, pick up the handle off the base, and launch the app. The app will automatically discover the toothbrush and the rest is history. For me, the app worked consistently with no issues. I love that you get to see a diagram of what side you are brushing and spots that you missed. When your brushing session is over, it gives you a chance to go back and brush the spots that you missed. The app also allows you to set goals like plaque removal, whitening, fresh breath, gum health, etc. Setting these goals will provide a customized brushing experience in order to attain these goals. I love that the brush allows you to set your sensitivity level. Coming from brushing with a manual toothbrush for the last few months, the highest setting was a little too strong for my teeth and gums. The medium setting was perfect! After several brushing sessions I have moved up to the highest setting. I would like to note that all of Philips Sonicare tests and claims were tested on the highest setting according to the included material that came with the toothbrush. The toothbrush has cleaning mode (standard), whitening, and deep clean. I have tried all three and there is definitely a difference in the brushing experience. Whether it will truly accomplish those goals remains to be seen. I love that Philips included a pressure sensor in this brush. According to my dentist, almost everyone brushes too hard. We do it subconsciously because it feels as if we're getting a deeper clean. Another new (at least to me) and innovative feature by Philips. Huge kudos! When brushing, the toothbrush breaks up the brushing locations in your mouth into 6 sections. You can either use the app to get a visual representation or you can wait for the little vibration alerts in the brush to tell you when it's time to move onto the next section. Personally, I preferred the way my previous Sonicare Diamond Clean broke up the mouth into 4 sections. It's simple and straightforward. I understand why Philips broke it up into 6 sections. It's more concentrated and focused resulting in a deeper clean. While that may be true, I find myself thinking too much while I brush and sometimes even rushing a little to make sure I make the next section in time. It would have been nice for Philips to have given the user the option of 4 sections or 6 for those of us that got used to their older products. Overall, this is a small gripe but when you're using this product everyday, twice a day, it can become somewhat of an annoyance. Accessories: The Philips Sonicare Flexcare Platinum comes with two different brush heads, a charging base, an add-on which attaches to the base to house your brush heads, and a plastic travel case. Quite frankly, I was more impressed with the accessories that came with my previous Diamond Clean. For around the same price point, the Diamond Clean came with a glass cup that you place on top of the charging base. You simply drop the brush in the glass cup and now you have something to use when you rinse your mouth. The Diamond Clean also came with a really nice nylon textured travel case that you were able to charge so you didn't have to take the charging base with you. I also wished that Philips would have included the UV sanitizer with this model. They do, however, include it in the HX9192/02 model for 20 dollars more. It's the exact same product as this except it comes with the UV sanitizer. Overall, this is a great electric toothbrush and likely the most innovative we've seen yet. Using the app provided a very consistent experience and I have yet to encounter a situation where there are connection issues. Every brushing session is a pleasure and leaves my mouth feeling like I just left the dentist.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Care You Can Get at Home

    Posted
    SillyTurtle
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    Recently, I have been looking at dental products - specifically whitening, cleaning and polishing tools. I currently have a dental set with a dental pick I use to floss and clean hard to reach areas that gets me by. It was inexpensive and has helped a lot but to get that level of clean similar to what you get at the actual dentist you seemingly have to buy various products with inconsistent quality and reviews. This toothbrush not only seems to replace the need for them but it gives a much more comprehensive and higher overall quality cleaning in just it's normal use. It removes stains, whitens and improves dental health all in one shot. It's a complete system that works better than buying various products combined. On first use I was quite horrified. I barely lasted 15 seconds because the vibrations and intensity (even at lvl 1) was WAY too much for me. It was a bit of a physical shock to my mouth because it's different than any of those inexpensive normal auto-brush types out there which is what I use to use. I'll be honest - I didn't know how I could ever use it. Fortunately I read the manual first and remembered they have a "easy-start" feature you can activate to ease you into using the product. This feature would have saved an instant return. I could tolerate it just fine and over time it really did prepare me for normal use in the end. Anyway, I finished my two minute clean and followed it up with a touch-up session because I missed a lot of spots. It takes a few uses to get familiar with the technique shown on screen (the app) and get everything in one shot. I have to say, after all this my mouth had never felt so good from a brushing at home in just the first use. This feeling hasn't changed since I started using it. My teeth are already looking better and cleaner each day so it seems to do everything it promises. This thing really is quite amazing, it makes me feel comfortable enough to think it will prolong needing to see an actual dentist for anything serious anytime soon. Some personal notes: I prefer the "white" mode which is the same as the normal "clean" mode but it gives you an extra 40 seconds to freestyle with the intention to focus on the front sides of your teeth (or whatever you want). Only issue for me personally is I have sensitive teeth and I can't handle higher than the lowest intensity as of now. But there are various brush heads that focus on different things you can purchase separate which is nice. I may try the one that offers an "extra gentle brushing" (called ProResults Gum Health) to see if it helps me and will definitely get the tongue cleaner. It's also worth noting the HX9192/01 doesn't include the Sanitizer so I can't comment on that. About the app: Connecting my phone and setting it up was a breeze. It really is like a little pocket dentist and it keeps track of everything you do. You can set reminders, goals and select problem areas where you may have issues including bleeding or more plaque buildup. The accuracy of the movements in your mouth as shown on the app as you're doing your guided brush is pretty impressive. I love how it knows where you neglected to timely brush whether it's the top or sides of your teeth in one of the 6 sections. While it used to be boring just standing there brushing with past toothbrushes, watching the app gives you something to focus on and ensures you aren't just brushing your teeth generally for the sake of it but that you actually brush with purpose. The app has poor reviews because of bugs however it's still new and hopefully the issues people are having will be fixed soon. I got an updated version compared to those reviews and so far I've had no problems with it on my phone (Samsung Galaxy J3 - 2016 version) and reviewed it on Google Play accordingly. It's worth noting as I'm sure people are wondering, the app is optional however you will get the most benefit from using it so you can keep track of what you are doing and allow the app to coach you in areas you're missing to ensure a complete clean. It still goes through the 2 minute/6 section process regardless so you can go by the cues of the toothbrush alone using the given technique or you can turn off the cues and do what you please. I'm sure having these options would please most people.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Toothbrush, but App is Less Impressive

    Posted
    pillboy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    First I want to say that I have used an electric toothbrush (by a competitor) for more than 15 years now, so I was looking forward to being able to try a Philips Sonicare product (FlexCare Platinum Connected in this case). A toothbrush with Bluetooth connectivity is something that I normally would not buy for myself, but it was offered by the Tech Insider Network. Overall, I found the experience with the toothbrush much more rewarding than my experience with the phone app. Considering all of the “water hazards” that exist in a bathroom, taking my cell phone in there makes me more than a little apprehensive. For me to use the app I have to turn on Bluetooth (I usually have it off) and change my phone’s auto-lock from my customary short setting. Along with the questions to answer after bushing and then changing my phone’s settings back, my toothbrushing experience has almost doubled in the time it takes from beginning to end. I have found that by watching the phone screen for prompts during usage, my focus is taken away from the actual act of brushing and I feel I might be doing a slightly less effective job. I suspect that extended use would alleviate this as the procedure becomes more practiced and ingrained. The whole training experience for proper technique that the app is designed to assist could be helpful to children and young people that need some coaching, but I think most adults with good oral hygiene habits already established will find little to be gained from the experience that the app provides. When I first start my brushing session, my normal routine is to turn on the electric toothbrush and distribute the toothpaste to all of the different areas in my mouth before concentrating on brushing the tooth surfaces themselves. This means I am about 5 to 10 seconds deep into the time period allotted to the first of six timed zones and that zone gets short changed when the timer goes off and you move to the next zone. Maybe a future version of the app will allow for some user customization to better fit an individual’s wants and needs. Now as for the toothbrush itself, my feelings are at the opposite end of the spectrum. The unit has a very high quality feel to it (as well it should at this price point), and the controls provided offer a good degree of adjustability for time periods and aggressiveness (intensity) Just make sure you keep your lips tight around the brush while it is running as it will sling foam everywhere - I did not have to be quite as careful with my old brush as it does not vibrate with the same frequency and intensity as this one does. At first I was a little concerned that the brush handle did not have any soft, grippy rubber on it to facilitate keeping your grip on it once it gets wet, but the “pebble” finish on it works better than I expected it to. The tactile “feel” of the buttons impart a high quality sensation to the unit. I end up getting my toothbrush handles completely wet with foam and water (when I rinse it off at the end of brushing), so I am wondering how the Sonicare will hold up over time since the buttons are not underneath a flexible waterproof membrane, but are rather individual buttons with gaps between them and the surrounding faceplate. The travel charger that my toothbrush came with is perfect for my use as it takes up little counter space. I have never been concerned about germs, so I have never felt the need for a sanitizer unit like some versions come with. The travel case is a nice addition for those who want to take their electric toothbrush with them - I personally just take a manual toothbrush to save on weight and volume when packing for a trip. I have been using the Sonicare for about a week, and I think that I might feel a slight improvement in the smoothness of my tooth surfaces and they seem to look a little whiter too. My plan is to continue with the Sonicare to my next dental checkup and see if my hygienist notices any differences. I have used only the AdaptiveClean brush head at this point, but I find that it works well for me and I find it to be a nice balance of being effective at cleaning without being overly harsh to gum tissue. I always thought my previous electric toothbrush as being more than adequate for my needs, but after getting accustomed to the Philips Sonicare FlexCare Platinum Connected, I suspect I will be buying another Sonicare product for my wife to use as she raved about it from the first time she tried it (we use separate bathrooms and have always had two electric handles). All-in-all, the toothbrush is a very impressive product, but I can’t seem to find the same enthusiasm for the Bluetooth connectivity and the app to help guide a user in proper brushing technique. I am sure some people will find it helpful for themselves or another family member that is still learning the finer points of good oral hygiene.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The Smart Toothbrush

    Posted
    PeboQuattro
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Phillips Sonicare Flexcare Platinum Connected (SFPC) replaced my aging Sonicare (over 5 years old) and so far I am enjoying the enhanced features. Despite offering two less cleaning modes, the SFPC features Bluetooth connectivity, as well as a pressure sensor my previous Sonicare lacked. I find that I didn’t really use the other modes in my older Sonicare anyways. The bluetooth interfaces with a phone running the Sonicare app and is suppose to aid in brushing. The app is a nice feature, though not necessary to use the toothbrush. I like how it simulates your brushing progress and knows whether you are brushing the front or back of your teeth based on the axis of the toothbrush. The app also displays notifications if you are using too much pressure or moving the brush too fast, though the brush itself will also pulse if you are applying too much pressure. I don’t know if I will use the app every time as it requires me to hold my phone out as I brush. Otherwise, I find myself looking down at the phone which is difficult to do while brushing (nobody wants toothpaste on their phone). The app also provides brush replacement notification as well as floss, rinse, and tongue scraping reminders; which can be turned on or off. I like the idea of having a connected toothbrush, but I rate the brush itself a little higher than the app. You are awarded points for proper brushing but they seem meaningless. I expected to see achievement rewards for earning the points, but so far it seems to be just a number. Perhaps they are planning on updating it in the future to offer more engagement. If you are looking to get an electric toothbrush I highly recommend the Sonicare line. If you want more feedback or enjoy gamification of everyday tasks then the SFPC is the brush for you!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Toothbrush, Despite the Gimmicks

    Posted
    ryanmcv
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 250 ContributorTop 250 Contributor

    I never thought I'd be writing a review on a toothbrush, but here I am. I've used standard, non-electric toothbrushes for my entire life and have never had a cavity or any other dental problems. So I was naturally skeptical of this premium-priced electric toothbrush. It's been a great experience so far. Here my take: PROS: - Lightweight, ergonomic design makes it easy to grip and hold. - Multiple brushing intensity settings (I found the middle setting to work best for me). - Excellent brushing results -- My mouth and teeth truly feel cleaner compared to my standard toothbrush. The brush guides you through a brushing session with pauses and vibrations to indicate when it's time to change zones. - Built-in timer ensures that you are brushing for a sufficient amount of time. - Nice sturdy charging station that fits nicely into any bathroom. - The included travel case is very solid and will easily protect the toothbrush during trips (However, be sure to leave plenty of space for it in your luggage.) CONS / GIMMICKRY: - One of the main draws of this toothbrush is its Bluetooth connectivity and smartphone app. The app, while mostly useful, is often gimmicky and overly invasive. It will show you any spots of your mouth that need more attention while brushing or whether you're brushing too quickly. It will tell you when the brush head needs to be replaced. That's all fine and well, but here's where it crosses the line: Philips now emails me almost daily with "brushing tips" and reminders to sign up for a subscription-based brush head replacement program. - If I want to use the app while I brush, I need to have my phone in the bathroom with me and make sure the toothbrush is properly paired. For me, it's just too much work and not worth it. OVERALL: I love the "toothbrush" part of this product, but not necessarily the "connected" part. For those who obsess over dental hygiene, you might find the app very neat and useful. But for me, I'm going to enjoy the excellent cleaning that the toothbrush provides, and maybe I'll open the app once in a while. Despite the gimmicky app, highly recommended!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product

    Posted
    mkcar1
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I would definitely recommend this brush - even if it is a tad pricey. It replaced a cheaper Sonicare and I can certainly feel the difference. My teeth and gums feel a lot cleaner (slicker). Philips says the brush heads vibrate around 31,000 times per minute. The brush comes with 2 different heads, plastic travel caps, a carrying case, and a charging base and is supposed to last 2 weeks on a change - which I have yet to test. It uses motion sensors to track your brushing "technique" but you have to synch your phone using blue-tooth and install the companion app. This was easily done and once installed it shows areas you missed, if you are moving the brush to fast, using to much pressure, etc. It will also remind you to floss and use mouthwash - which is like having a your mom or dentist standing next to you. I initially had some problems with how to hold the brush so as not to accidentally press/change any of the setting buttons on the handle. But after a few brushings was able to figure out it out. The handle is very sleek with a large power button in the middle. Below that there is a rocker that sets the vibration intensity levels (low, medium, high). Below that there is a button and another set of LED indicators for the three brushing modes - 1) Clean is the default two-minute mode (with tone indicating every 20 seconds) 2) White is meant to remove surface stains by adding 2 additional 20 second intervals to the 2 minutes default, to be used on your front teeth 3) Deep Clean which increases vibration intensity and goes for 3 minutes. Lastly there is a battery life LED indicator. The app is cool and is useful with nice graphics and tracking options. But I wound up only using it a few times once I got the hang of where I was "missing" places and the correct speed to move the brush. But I plan on using it every few weeks just to check if I am still in the "groove". Having your phone around the sink area is not ideal but since I have a large counter area I am able to set the phone down rather than hold it in my other hand, while brushing. The main screen has a graphic depicting your teeth, with advice for you to reach your brushing goal(s). There is also an icon you can tap to view how long you have until your brush head needs to be replaced (I think the heads are supposed to last about three months and they have diminishing color strands to help track). At the top of the screen, there are tabs for Brush, Progress, Goals, and Tools. Brush returns you to the main screen. Progress shows you well- and under-brushed areas as indicated by yellow or white teeth on graphic, based on your last brushing session. Above that, you can scroll back and forth through your logged sessions. Scroll down and you'll see dental hygiene advice. Below that, there is a list of goals that you are/arent actively achieving. You can select which goals you want to focus on by using the Goals tab. The Tools tab can keep track of dental appointments and order additional Philips products, including brush heads, floss, mouthwash, and toothpaste.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall very good, with a quirk or two

    Posted
    Alex
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I have used previous sonicare toothbrushes in the past, and this one is pretty much exactly like the previous ones, but with the addition of the connected ability. Whats in the box: The toothbrush, two toothbrush heads, charging stand and a travel case. Features: Quite a few for a toothbrush. I'll skim over the basic parts. 3 different intensity settings, and 3 different cleaning modes, which basically changes the type of vibrations it uses. The connected features is what this toothbrush is all about, but it is a tad bit quirky. The toothbrush is very easy to connect to your phone, just download the app, push a button on the toothbrush to get it to light up, and its connected. You will need to set up a phillips account in order to get the app up and running on your phone. The app is fairly well laid out, and the main part of the app is a layout of your mouth. In order to brush "connected", you have to open the app, then turn on the toothbrush. The app divides your mouth into 6 parts, and you brush each part for 20 seconds. The toothbrush has built in gyros and accelerometers in order to know how it is angled, and therefore know which teeth you are cleaning. As you clean, the app will highlight which teeth you are supposed to be cleaning, and it knows how much pressure and movement you are using, and will correct you if you are doing something incorrectly. Once you have done your two minute brush, the app will let you know if you miss any spots, and will give you time to touch those up. A few other parts of the app include a points system (that I think are just for "feel good points"), where you earn points based on your brushing habits. It will also let you know when you need a new brush head. A few quirks: If you leave the charger unplugged, as I usually do since the battery lasts so long, the auto paring of the toothbrush is a bit wonky, and it doesn't always connect to the app. It uses knowing when it comes off of the charger as part of the smart connecting feature, and if the charger is unplugged it doesn't know when it comes off. You can also "offline brush", or brush without the app open, but all you get is a log of if you brushed that day, and at what time, no other tracking of your brushing besides that. So, with that, I would recommend this brush if you are in the market for a nice electric toothbrush, but I wouldn't rush to upgrade your current one if its working fine for you.

    I would recommend this to a friend

What experts are saying

Rating: 4 out of 5 stars with 3 reviews

Click to visit alaTest website
The analysis of all aggregated expert reviews shows that the reviewers are positive about design. Editors are less positive about price and size.
  • which.co.ukJuly 20, 2017
    Philips Sonicare FlexCare Platinum Connected review
    The Philips Sonicare FlexCare Platinum Connected is a 'smart' electric toothbrush that's on the expensive side. It's packed with features and promises to give you more data than you ever knew you needed about your dental health and brushingFull Review
  • PCMagRating, 4 out of 5Timothy Torres on August 11, 2016
    Philips Sonicare FlexCare Platinum Connected
    The Philips Sonicare FlexCare Platinum Connected costs as much as trip to the dentist, but it's the best smart toothbrush you can buy.Full Review
  • Coolest GadgetsEdwin - on July 27th, 2016 on July 27, 2016
    Philips Sonicare FlexCare Platinum Connected toothbrush tells you of the spots you missed
    Not all toothbrushes are created equal, that is for sure. After all, how many of us actually bother that those everyday toothbrushes that we use have some sort of electrical capability, apart from its rotating head? Philips Sonicare has certainlyFull Review





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