Privacy FAQs

Frequently Asked Questions

Does Best Buy collect information from children?

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

What information does Best Buy collect and how is the information used?

We collect personal information such as your contact information (name, e-mail address), billing/shipping information (credit card number, shipping address), or your personal preferences (product wish lists, hobbies, likes and dislikes about the products we sell). We use the information we collect to process orders, returns, exchanges, etc., as well as to deliver and/or install products, track and confirm online orders and manage our My Best Buy® program. Review our Privacy Policy for more details.

Do Best Buy websites use cookies to collect information?

Like many other websites, we also collect information through "cookies" and other automated means. Cookies are small bits of data that a website may save to your browser, and which then may be stored on your hard drive. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites. For more details, please review our Privacy Policy.

Do Best Buy websites use other technologies (e.g., clickstream) to collect information?

To help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information from our websites using automated tools like cookies or web beacons. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers.

Does Best Buy share information I've provided?

We may share your information with third parties to perform services on our behalf, such as fulfilling orders, delivering packages, servicing products, etc.

At times, we may be required to share personal information to comply with the law, a court order, regulation or subpoena.

How do I opt out of receiving marketing communications from Best Buy?

If you no longer wish to receive marketing communications, let us know by using whichever of the following methods is appropriate under the circumstances:

  1. Follow the directions on the e-mail or direct mail marketing communication you receive from us.
  2. Call 1-888-BEST BUY (1-888-237-8289) with your request and current contact information.
  3. Send an e-mail with your request and current contact information to: PrivacyManager@bestbuy.com.
  4. Send a letter with your request and current contact information to:
    Best Buy Corporate Campus
    Attn: Customer Care/Privacy
    7601 Penn Avenue South
    Richfield, MN 55423-3645
  5. For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

How does Best Buy secure my personal information?

We use a variety of information security measures to protect your online transactions with us. The Best Buy website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website such as ordering information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.

How can I update or change my information?

Best Buy wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

  1. Follow the directions on the e-mail or direct mail marketing communication you receive from us.
  2. Call 1-888-BEST BUY (1-888-237-8289) with your request and current contact information.
  3. Send an e-mail with your request and current contact information to: PrivacyManager@bestbuy.com.
  4. Send a letter with your request and current contact information to:
    Best Buy Corporate Campus
    Attn: Customer Care/Privacy
    7601 Penn Avenue South
    Richfield, MN 55423-3645

Whom can I contact if I have questions or concerns regarding the privacy or security of my personal information?

If you have questions about the Best Buy Privacy Statement, contact us by:

Phone: 1-888-BEST BUY (1-888-237-8289)

E-mail: PrivacyManager@bestbuy.com

Regular mail:
Best Buy Corporate Campus
Attn: Customer Care/Privacy
7601 Penn Avenue South
Richfield, MN 55423-3645

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