Questions & Answers

Q: QuestionAre there any limitations to this protection plan?

• A:Answer This plan enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionWhat type of damage does this protection cover?

• A:Answer This protection covers accidental damage.

Q: QuestionDoes my Geek Squad protection cover an accidental crack screen for a Samsung 20S +5G ???

Asked 4 years ago by Moe.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer NO! NO NO NO NO NO!!! THEIR ANSWER IS ALWAYS NO!

  Answered 4 years ago by RickysMom

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Q: QuestionIf my phone is lost/stolen or damaged what it the turn around to get a replacement. I use my phone for work so I can be without it for any extended period of time?

Asked 5 years ago by DebbieG.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this. I'm sorry to hear about your phone! More often than not, it's a 2-3 day turn around. I'd recommend calling over to your local Best Buy store and speaking to someone in Geek Squad who can provide a definitive answer on that and get you started. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questioni have best buy geek squad plan for Webroot my credit card was hacked i had to get a new card plan is due 1/30/2023

Asked 2 years ago by Anonymous.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

• A:Answer same as above

  Answered 2 years ago by Anonymous

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Q: QuestionIf I cancel the "Basic" cell phone protection and then go into the Bestbuy store to get "Complete" cell phone protection which includes loss/theft, is it possible to do so, or is it no longer possible because I cancelled the "Basic" cell phone protection?

Asked 3 years ago by Nick.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes the 2 year Protection Plan cover small chips/divets (not cracks) in your s10+ screen?

Asked 3 years ago by Streetrat.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionIs there a charge if you have to return/exchange a damaged phone during the 2 year period?

Asked 4 years ago by LF.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI have looked at my order and viewed details and can not find the gsp number

Asked 4 years ago by Powell.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

• A:Answer Just go onto a store and give them your phone number. Also on the app or website log in and go into your purchases and you can find everything you purchased.

  Answered 3 years ago by Mike

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Q: QuestionWhat is the deductible on a lost s20 note?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

Q: Questiondoes this coverage cover a lost phone

Asked 4 years ago by Vikingant.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

• A:Answer Yes, this coverage is on everything!

  Answered 4 years ago by GBTravels

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Q: QuestionWhile making calls my mic is low and the person on the other end says it sounds muffled. What can I do to correct this issue? They can barely hear me. All my volumes are on high. Please advise

Asked 4 years ago by Esther.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

• A:Answer Did you go to settings, scroll down to sounds and vibrations? click on sounds and vibrations go-to volume tap the volume button make sure all the slide bars are to the right. Hope this helps

  Answered 4 years ago by ThePaintWhisperer

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Q: QuestionHello, I have this plan but I am not sure how to make a claim. my screen is cracked and my phone wont charge with the charging port it says water is in the port but it has been doing this for two months now. My question is how to make a claim?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

• A:Answer All you have to do is take it into the geek squad they will take care of you and repair your device

  Answered 4 years ago by DearSlayer

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Q: QuestionLost my job how can I cancel my geek squad protection

Asked 4 years ago by Carlamari.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

Q: QuestionWhat is the deductible for a Note20 plan?

Asked 4 years ago by Daniel.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

Q: QuestionIf this is being charged to my best buy card monthly will it accrue interest? If so is there a way to change the monthly payment card to a debit card? Also if I purchase the two years in full would it qualify for interest free financing?

Asked 5 years ago by Bones.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

• A:Answer Hi there. Thank you for your awesome questions! It potentially could accrue interest if the card wasn't getting paid off on time, for sure. That would be the same for any other purchase too. We should be able to swap the card preference if you'd like. We may not be able to swap it from monthly to a full purchase. For both of those, we can definitely take a look into them. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to get started!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI purchased S20 ultra couple months ago, phone was stolen, verizon said i have no pretection plan, im sure i have geek squad, plus 11 99 a month protection plan, but verizon says a problem with my financing but ive made three payments. How to fix this??

Asked 5 years ago by christopher.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

• A:Answer Hi Chris. Thanks for reaching out to us about this. I'm sorry to hear about your phone! If this protection plan you're talking about is on our side, we should be able to see it and help you out. To get started, please connect with your local Best Buy by either heading in or calling them. You can find information about your local store at www.bestbuy.com/storelocator. You can have them look up your account and see if it's through us - then finding out where to go from there.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWhen BestBuy makes a service repair on a cell phone that required a deductible, is there any warranty period for that particular repair? I do not see that indicated in the plan descriptions.

Asked 5 years ago by EJGNJ.

This question was asked about the related product: Monthly Accidental Geek Squad Protection

• A:Answer Hi there. Thanks for your awesome question. There is a 30 day workmanship guarantee on a repair/replacement of a phone. I hope this helps. If you have any further questions on this, you can reach out to your local Best Buy and they should be able to provide details. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have a Galaxy s10 with I cracked screen. I purchased 2-Year drops, Spills and Defects (Accident) protection plan when I purchased the phone from best buy. Are you currently accepting phones for repairs? If so how do I get it repaired?

Asked 5 years ago by Networkuser.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer They absolutely refuse to fix anything. All they will do is charge you $250 for a crappy refurbished piece of $#^@ that breaks in a month. So angry. Wasted almost 2 years paying them every month. Rotten way to rip people off.

  Answered 4 years ago by RickysMom

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