Questions & Answers

Q: QuestionDoes the accident protection plan cover a broken glass case/cover for a gaming PC?

Asked 4 years ago by Miki.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer typically yes it does because that is considered accidental.

  Answered 3 years ago by Movieman

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Q: QuestionI bought a desktop computer it obviously has a 1 year warranty, if I get the protection plan does it take effect after the one year warrantee period? or from the time of purchase? Can I get the plan prior to delivery?

Asked 4 years ago by BrickHouse.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes my Product Protection Plan include virus removal?

Asked 4 years ago by JohnLWright.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Onisty

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Q: QuestionDoes this protection include help transferring files from my old HP to my NEW HP? How do I get that help???

Asked 4 years ago by LeapYearBaby.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer yes just call geek squad

  Answered 3 years ago by butch31221Verified Purchase

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Q: QuestionHi. Is my new Lenovo IdeaCenter A340-22IGM 21.5" Touch-Screen All-In-One compatible with any anti-virus protection? Last time I bought a Lenovo (4 years ago) it seemed my anti-virus protection at the time was not compatible with that computer.

Asked 4 years ago by Peter.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes this service include having the computer set up at my office by geek squad?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Not sure, probably not. Service there is terrible, would not expect anything.

  Answered 4 years ago by vesampa

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Q: Questionwhat gpu did it come with? which 3070?

Asked 4 years ago by joeyg.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: Questionhow do i check what ai cooler i have because i was wondering if i could possibly change the skytech image on the cooler or not

Asked 4 years ago by DaVIDGUU.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionI would lie to cancel 1 year accidental protection place some time in Dec 2020, because that was never received

Asked 4 years ago by David.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Good Luck!! You will need lots of luck dealing with customer "care" that doesn't care a thing about customers.

  Answered 4 years ago by vesampa

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Q: QuestionYes I bought another computer from you today and when I took it over to geek squad to have my web root added to this one they were going to charge my 40 dollars to add it on but when they put it on my laptop they didn’t charge me. WOW $40 really

Asked 4 years ago by DrBones.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It should be free.

  Answered 4 years ago by Whino

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Q: QuestionMy camera quit working on my computer. It quit after I connected a second monitor. Coincidence maybe but not sure. Suggestions?

Asked 4 years ago by Jake.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionNeed help connecting to wifi

Asked 4 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Geek Squad does offer excellent assistance with home installation issues. Call your local store for help.

  Answered 3 years ago by Popeye

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Q: Questionms home and student 2010 ,lost disc, have product key. Want to transfer from one computer to device 1 , and install on another computer ( device 2). Microsoft says not possible because the disc is necessary and support has ended. Can you help?

Asked 4 years ago by ImpalaChild.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionLooking into getting a gaming computer. It’s liquid cooled and wondering if the liquid leaks inside of geek squad covers it.

Asked 5 years ago by Ry.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionPurchase as a gift how do I place it in the persons name

Asked 5 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer I would call the Geek Squad number and have them update the warrenty under the new name.

  Answered 3 years ago by SoSo

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Q: QuestionDoes the 3 year accidental geek squad protection plan cover damage to laptop that was purchased in May 2020 due to electrical outage?

Asked 5 years ago by Michael.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the 1 year accidental geek squad protection cover a cracked screen on the all in one desk top computer?

Asked 5 years ago by Kichelle.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Thanks for your question, Kichelle! It is my understanding that a cracked screen for an all-in-one desktop computer would be covered under the Accidental Geek Squad Protection. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. To get started on the repair process for the computer, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWhen does this protection go into effect? the day of purchase or after the year warranty is up?

Asked 5 years ago by pinkee1951.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Same day when you purchase computer. If you add it on at the min 2 weeks

  Answered 5 years ago by Adavis94

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Q: QuestionI'm interested in buying a computer that has a 1 yr. warranty on parts and labor. If I were to purchase the accidental geek squad protection 3 yr. does that kick in after the manufacturer warranty is up?

Asked 5 years ago by June.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Hi June. Thank you for your great question! The Geek Squad Protection will begin on the day of purchase because it covers everything the manufacturer warranty does and much more (drops, spills, defects, etc). The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 5 years ago by GeekSquadSupport

  
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