“My sound is not working. Sound icon has a red x beside it?”
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Hello Best Buy customer Edward and thank you for asking this question as a somewhat detailed answer may help you and others using this and other Windows 10 OS (a.k.a., operating systems). I am so very glad that it has only been some twelve (12) hours since you first posted your question! It is my belief and hope that what you are seeing and encountering with this sound icon and laptop volume issue is really nothing to worry about. Here are some things which you might want to look into => (1) if you take the cursor and place it over the "speaker" icon to the right on your lower task bar (i.e., located just to the left of the time and date!) and then "left" click onto that speaker icon just above that you will see a rectangular black background box/pop up panel. You will also see an additional (only slightly larger!) speaker icon located within the left of that box and, in addition, you will see a horizontal bar which has a "blue" indicator. If you place your cursor over that blue indicator you can adjust your laptop's sound "volume" setting from zero (0) to one hundred (100) and, further, if this does not work you can do the following => (2) you can once again place your cursor over the speaker icon located on the "lower task bar" and this time "RIGHT" click onto that icon. You will then see the following located just above that icon in "drop down" format => (a) Open volume mixer, (b) Open sound settings, (c) Speaker setup (Stereo), (d)Sounds, and (e) Trouble shoot sound problems. I have never had the need to make any audio or volume adjustments by "right" clicking onto that speaker icon so I won't attempt to go into further discussion or instruction in this particular area of diagnostic as I am not that tech savvy with this area; however, I did go on YouTube.com and I entered the following search term => "How to fix sound or audio problems on Windows 10?" and there were "several" Online tutorial options which populated which one could view. Whenever I view "any" YouTube.com tutorial (i.e., when necessary to do so!) I will keep the cursor positioned over the PAUSE icon of the video and repeat parts of the video as often as is necessary while taking hand written notes as I go along. Learning experiences which "may" seem extremely overwhelming when taken step-by-step can become "digestible"--intellectually speaking! I've also sent you along some "screenshots" below Best Buy customer Edward which depict the "aftermath" of left & right clicking onto that speaker icon located on the lower task bar. I think that it's great that Best Buy allows "space" for all of this detail to be entered as it "may" serve to help a significant amount of people. Best of luck with your future sound issues Best Buy customer Edward and I truly hope that they are help to a minimum as mine have been with this and other Windows 10 OS laptops!
I would recommend:
Sorry, there was a problem. Please try again later.Unfortunately the most recent Windows 10 update messed up the audio in a lot of computers, not just HP models. One of my three computers is also affected by this. Doing a quick search of "Windows 10 Update Audio" shows many users with a similar issue. I am sure an easy fix will be released very soon. There are fixes floating around online but it can be complicated.
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