A:AnswerYou can use any M.2 SSD. For the service I would recommend reaching out to the Best Buy customer support team to find out the cost to upgrade the drive.
A:AnswerAn update from microsoft has probably removed the sound drivers from your machine. It will need to be repaired. Learned that the hard way when it happened to me.
A:AnswerThere was a recent Windows Update which messed up the audio on many devices, including some HP models. There was an automatic fix sent out this weekend, please download the latest updates to get the fix.
A:AnswerI haven't found how to brighten the screen. But go to Settings and type color change or display change in the box at the top of the box. You will be given many choices to adjust the color if this fixes your problem. Other than that, I don't know. But the Geek Squad at Best Buy are VERY helpful!
A:AnswerNo, there is only room for a single hdd. You could upgrade to a larger size or remove the optical drive and install a second hard drive in it's place using a caddy.
A:AnswerThis model is lacking dedicated graphics which would provide the smoothest gaming experience, but yes, it can run the Sims 4. You don't need to invest in anything too fancy (largely because there are several models that would be good for gaming that have more of the recommended features without being outrageously expensive), though I would recommend perhaps having a SD card on hand for some more internal storage, or utilizing cloud-based storage.
