“I bought a Xbox one elite 1 controller last summer and it’s starting to have some issues. I bought the 2 year protection plan. So can I just bring it into the store and will they help me with it?”

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• Hi there. Thank you for your great question! I'm sorry you're running into issues with your Xbox controller. You are absolutely correct. You just need to bring everything that was in the box and we'll be able to swap it out for the same unit or similar model. To get started, please get in contact with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered by GeekSquadSupport 5 years ago

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• I tried to turn it on but it’s not turning on

  Answered by Hussein 2 years ago

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