A:AnswerHi there. Thanks for connecting with us on this. I'm sorry you're having some issues with your Switch! We may be able to help out with this. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your great question. I'm sorry to hear about your Nintendo Switch! During this weird time, you have one main option. You can back up what you can with the nintendo cloud storage and try that way. Otherwise, you can give us a call and we can try to find other alternatives while we can't get you into a store right now. If you'd like, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question, Eli. The Geek Squad Protection is tied to the one device. If you bought the Accidental Geek Squad Protection for the Nintendo Switch Lite at time of purchase then it would apply. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerYou should bring all the parts to the Switch to see what part is not working correctly. They will hook it all up to see what part needs to be replaced.
A:AnswerHi there. Thanks for your question. I'm sorry to hear about this issue with your Switch Lite. We would start with looking at it and seeing if there's just a common problem and then from there, it's possible replacement would be the go-to. Once our stores open up again, go ahead and visit your local Best Buy to get started on that process.
A:AnswerHi there. Thanks for your question! I'm sorry to hear about your joy cons having some issues. It's possible that we would replace them. We'd be happy to look them over in the store with you if you'd like. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Jackson. Thanks for your question. We'd like some clarification into the problem that you're running into with your Nintendo Switch. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerThank you for your question. It's always frustrating when something like that happens to our tech. With products like this, the extent of damage can come into play. We may be able to do it, but we would want to check it out first. To get started, please head into a Best Buy near you and visit the customer service counter.
A:AnswerThank you for reaching out regarding our protection plans on gaming devices! You are already doing a great thing by seeing how you can best protect your product. Feel free to visit https://bit.ly/2M1p0o8 for details concerning what we cover on gaming consoles when the Geek Squad plan is purchased. Have a great day!
A:AnswerHey there. Thanks for the question! We likely wouldn't be able to fix something like this if it were out of Geek Squad Protection or the manufacturer's own warranty. We'd be happy to take a look at the unit and see what can be done. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thank you for your questions! The Geek Squad Protection does need to be added on within your return policy, so we wouldn't be able to do that at this point. If you were to have the protection, once you leave the country, it is voided during that time. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any further questions, please let us know!
A:AnswerHi Bern. Thank you for reaching out about this. I'm sorry to hear your Switch is having some issues. We'd recommend creating an appointment for your local Geek Squad so we can take a look at the unit and see what can be done. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thank you for taking time to reach out about this and sorry for the slow response. I'm sorry you're running into issues with the Switch. We'd be happy to help and look into this with you. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
