Questions & Answers

Q: QuestionDoes geek squad fix more than one problem on the switch. My son has his switch for 2 years and it had multiple issues. The joy con buttons stop working. The console is cracked stop charging and does not turn on. The switch dock also does not charge.

Asked 3 years ago by Es.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Try taking it back before the plan expires. Or maybe you could extend the service plan.

  Answered 3 years ago by Gerald

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Q: QuestionSo my Nintendo started blue screening and I waited a year then tried to fix it and now it's not blue screening but it won't show anything will geek squad at my local best buy be able to fix this? As well as how much would it cost to get it fixed.

Asked 3 years ago by HitmanJerry.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes GeekSquad repair Nintendo Switch Lite Controllers that aren't under any kind of protection plan?

Asked 3 years ago by Raya.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer I dont thik so . You may need to buy a new one.

  Answered 3 years ago by Gerald

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Q: QuestionCan you fix a broken Nintendo Switch Lite joycon? I desperately want to get this fixed ASAP.

Asked 3 years ago by Snaileypoo.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Probably not worth it to fix joycon if you do not have warranty with product. Will probably be cheaper to just buy a new set of joycons.

  Answered 3 years ago by MR7KEYS

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Q: QuestionMy headphone switch doesnot work. Can it be repaired.?thanks

Asked 3 years ago by Vlaardingen80.

• A:Answer Depends on exactly what is wrong with it. In most cases yes.

  Answered 3 years ago by MR7KEYS

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Q: QuestionHow much would a Nintendo Switch cartridge reader repair cost?

Asked 3 years ago by Xander.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI didn’t purchase my switch lite at bestbuy. Can geek squad still look at my broken lcd screen and give me an estimate for getting it fixed ?

Asked 4 years ago by Wompaxone.

• A:Answer Yes for a fee

  Answered 4 years ago by LQAB

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Q: QuestionDoes geek squad protection cover lost or stolen Nintendo switch or just repairs?

Asked 4 years ago by Hernandez20.

• A:Answer Does not cover theft or lost items. Only repairs.

  Answered 4 years ago by JPLVVerified Purchase

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Q: QuestionI purchased the Nintendo Switch as a gift for my grandchildren. How can I transfer the protection plan to my daughter?

Asked 4 years ago by Transfer.

• A:Answer Yes you can.

  Answered 3 years ago by MR7KEYS

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Q: QuestionI spilled pop on my switch and no sound not charging does the plan fix that?

Asked 4 years ago by Nick.

• A:Answer Yup! Water damage is covered! That’s what the insurance is for.

  Answered 4 years ago by Raytrace3DVerified Purchase

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Q: Questionif I break my Nintendo Switch and have a warranty on it can I get a custom one like: the fortnite bundle

Asked 4 years ago by Superman2331.

• A:Answer Only if it is the same price. If not you will have to pay the difference. Unless they decide to repair the unit.

  Answered 4 years ago by DarkUA

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Q: QuestionThis accidental Geek Squad Protection Plan is valid for any USA state including Puerto Rico Best Buy? If you purchased online, which best buy you can use in case you need it?

Asked 4 years ago by Edaris.

• A:Answer The beauty of purchasing a plan though Best Buy is being able to bring to any of their stores. Bring to your nearest Best Buy.

  Answered 4 years ago by Raytrace3DVerified Purchase

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Q: QuestionSome liquid has spilled on my switch will geek squad be able to fix my switch or will I be able to get a replacement

Asked 4 years ago by Koren.

• A:Answer Thats whats geeks all about so yes they can I wouldn’t say for free but they can replace it for cheaper

  Answered 4 years ago by Heyshadwty

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Q: QuestionMy nintendo switch fell off from my bed and the right joy con broke. Would the warranty replace the joy cons?

Asked 4 years ago by HuanBurrito.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer As long as you are still within the manufactures one year warranty. Or if you bought Geek Squad warranty you get item fixed or replaced.

  Answered 3 years ago by MR7KEYS

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Q: QuestionI bought the 2 yr Accidental coverage for my switch. It fell off our balcony on accident and i dont think its repairable. Would it still fall under warranty?

Asked 4 years ago by ROANDRA.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You have warranty they will give you tour money back to purchase a new one since they can't fix it but put the insurance again.

  Answered 4 years ago by Bella8792

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Q: QuestionIs the Geek Squad able to install third party shells for the Nintendo Switch? I’m looking into the eXtremeRate Console Shell, however I am not confident in my ability to *not* break my game console.

Asked 4 years ago by Scottybird.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionAre scratches to the Nintendo Switch Lite screen covered by the protection plan?

Asked 4 years ago by Jen.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Depends on severity of scratches. Take it in to a store near you, and let them look at it.

  Answered 3 years ago by MR7KEYS

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Q: QuestionIf my switch is stolen can the protection plan cover it?

Asked 4 years ago by Anonymous.

• A:Answer No

  Answered 4 years ago by DarkUA

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Q: QuestionDo you guys fix Nintendo switch lite drift without having a warranty.

Asked 4 years ago by Dqueen.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No we do not.

  Answered 3 years ago by MR7KEYS

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