A:AnswerUnless things have changed, bring it in and they should replace it. Someone knocked my husband's out of his hands and they replaced it! You have to purchase a new plan for the replacement phone though!
A:AnswerIf your plan covers replacment when you're item is lost or stolen, then you need to call and tell them so they can send you a new one once you pay the deductible. Then when you get it, you call again and have them place the coverage onto your new item.
A:AnswerThe "Geek Squad" accidental plan covers anything physical that happens to the phone, including damaged battery (for ex: damaged due by water), damaged screen, damaged entrance ports (charging / headphone jack ports), etc...
Of course it is always good to call and inform yourself about any plan agreement on any product or service, but this I know for certain; All you have to do is pay a certain amount as a deductible to exercise your protection plan, although I am not certain if the deductible amount depends upon degree of damage.
A:AnswerThey cover accidental damage, normal wear and tear can be repaired i.e. internal part of speaker, original in-box accessories are covered, one-time replacement for the battery, screen issues such as shadows or bad pixels, and it can be transferred if you sell or give the product to someone else it is still covered for the duration of the protection plan.
A:AnswerYes, this is due to a system glitch that switches your wi-fi on. don’t worry the issue is being handled should be back to normal by early December 2020. -WilliamAnthony
