Questions & Answers

Q: QuestionGood Morning, I purchased a Dell laptop June of 2024 along with the 2-year protection plan. The battery will not hold a charge beyond 30 minutes and wondering what my options are with the 2 year protection plan? Thanks, Chris

Asked 2 months ago by DellBattery.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You should be able to get a new battery But take it in and have them look at it

  Answered 1 month ago by TAMARAC

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Q: QuestionDoes this protection covers if the item is stolen?

Asked 3 months ago by Stolen.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Your regular home or renters insurance should cover that

  Answered 1 month ago by TAMARAC

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Q: QuestionIn a 2 year warranty for a Fitbit watch, if I pay $19.99 for the $99.95 watch, does replacement include $39.99 for set up?

Asked 3 months ago by Jerr.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 months ago by SandraK

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Q: QuestionHow do I make an appointment for Geek Squad service

Asked 4 months ago by ScooterCollision.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Call best buy

  Answered 1 month ago by TAMARAC

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Q: QuestionHow to find out which computer has insurance

Asked 5 months ago by Paola.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer They can look it up by your phone number

  Answered 1 month ago by TAMARAC

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Q: QuestionIf my screen cracked is it covered

Asked 5 months ago by Michelle.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Should be

  Answered 1 month ago by TAMARAC

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Q: QuestionCan I extend my coverage

Asked 5 months ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDo you repair laptop or give new one.

Asked 5 months ago by Dandee.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer It depends on what type of damage there is to your laptop. If it's something that can be fixed, they will send it out for repair. If not, they will replace your laptop as long as the damage is within the guidelines of your geek squad policy.

  Answered 5 months ago by JasonM

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Q: QuestionCan I put another protection plan on my laptop after it expires

Asked 5 months ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 5 months ago by Jose

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Q: QuestionIn the past the 3-year Accidental Geek Squad Protection reimbursed me for a new power supply. Is this still valid? I bought a new laptop in Nov 2025.

Asked 6 months ago by NewLenovo.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No

  Answered 6 months ago by EfrainM

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Q: QuestionIf I purchase a laptop with 3 year geek squad protection, can the protection plan be transferred (and continue, like if only 2 years remain) to another laptop purchased at Best buy if the original is traded in? Or does a new plan have to be purchased?

Asked 7 months ago by Sarah.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Im not really sure, but ill guess that it'll be a no since Sarah, companies be greedy

  Answered 6 months ago by ThatBoiAndrew

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Q: QuestionWe the laptop be replaced by new one for you if there were accidents damaged

Asked 7 months ago by Francis.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Ok

  Answered 6 months ago by MarlonA

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Q: QuestionDoes the laptop come withe defender virus protection?

Asked 7 months ago by Anonymous.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 6 months ago by EfrainM

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Q: QuestionThe ad claims 2K screen but the specs and details say 1920x1080. Which is true?

Asked 7 months ago by Scenuh.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer 2k

  Answered 7 months ago by nogeekman

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Q: QuestionDoes Geek Squad cover broken laptop charging cable/block?

Asked 7 months ago by Matt.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 6 months ago by EfrainM

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Q: QuestionAside from all the Brenefits ,How easy is it to manage dailyprr tasks learn any problem possible from the geek squad basis

Asked 7 months ago by Laney.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Not to bad

  Answered 6 months ago by EfrainM

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Q: QuestionCan I claim the warranty worldwide or just specifically in US

Asked 7 months ago by Krishh.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

Q: QuestionIs my 2 year protection transferable if I sell it

Asked 7 months ago by Anne.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No

  Answered 6 months ago by LizG

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Q: QuestionCan you renew a protection plan for the laptop if it runs out?

Asked 7 months ago by K.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes.

  Answered 5 months ago by Jose

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