Questions & Answers

Q: QuestionWhat happens if my car electronics product breaks down after the manufacturer's warranty expires?

• A:Answer If something goes wrong with your car electronics after the manufacturer warranty ends, Geek Squad Protection will cover any covered repairs.

Q: QuestionHow do I cancel a protection plan

Asked 4 years ago by Keem.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer They wont honor it anyway so cancel it and take the manufacturers warranty best buy sucks

  Answered 3 years ago by JohnS

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Q: QuestionWith me purchasing geek squad protection do I also get installation included?

Asked 7 years ago by Brian.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer I got free installation on two radios they wont honor so your wasting your time this is all marketing hype no real level of protection dont trust them i am filing disputes and BBB complaints

  Answered 3 years ago by JohnS

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Q: QuestionI bought a Sony radio and had a stereo shop install it. The memory works for the radio stations but not for the clock and date. Every time I turn on the radio I have to set the clock and date.

Asked 7 years ago by LewisB.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer Hello LewisB – You’ll want to get that checked out by an Autotech at your local store. It could be an issue with the radio itself, or with the installation. Please give your local Best Buy a call or visit to set up a time to get it checked out.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a 4-year protection plan on a car radio last year with Geek Squad installation and the radio has quit working. How do i schedule an appointment to get it checked out?

Asked 3 months ago by iceman1974.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

Q: QuestionI purchased this with my new car stereo and install in 2019. My screen recently cracked (reason still clueless to me) and the touch screen and button functionality doesn’t work now. Is this covered? Thanks for the guidance.

Asked 3 years ago by Jamison.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer If you purchased the membership plus it should be covered.

  Answered 6 months ago by BrianQ

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Q: QuestionDoes this car stereo come with a wiring harness?

Asked 3 years ago by Anonymous.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Yes it has

  Answered 9 months ago by FredyG

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Q: QuestionThe amp caught fire and burned up the seat in my truck. Does this cover replacing the wires, amp, and the seat??

Asked 4 years ago by JGIII.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer If you had protection

  Answered 1 year ago by Blessedone

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Q: QuestionAbout how long does it take to diagnose a problem with car stereo? I have no power going to speakers.

Asked 3 years ago by SlickWillie.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer It depends, usually take like 3 businesses days to get a diagnose

  Answered 9 months ago by FredyG

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