Questions & Answers

Q: QuestionWhat type of protection does this plan offer?

• A:Answer This plan offers the standard type of Geek Squad Protection.

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Q: QuestionWhat kind of repairs are covered by the plan?

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer This plan enhances your manufacturer warranty and gives you extended coverage when the warranty ends, often covering important repairs that your manufacturer warranty doesn't.

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Q: QuestionDoes the plan cover damage from power surges?

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer This plan often covers important repairs that your manufacturer warranty doesn't, like failure due to a power surge.

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Q: QuestionHow long does the protection plan last?

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer This protection plan provides coverage for a term of 48 months.

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Q: QuestionWhat are the benefits of having this protection plan?

• A:Answer AppleCare+ for Macbook extends your coverage with additional service and post-purchase support.

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Q: QuestionCan I use the plan for repairs after the manufacturer warranty expires?

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer This plan enhances your manufacturer warranty and gives you extended coverage when the manufacturer warranty ends.

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Q: QuestionWhen will I receive a copy of my protection warranty

Asked 4 years ago by Anonymous.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer Don’t need one your receipt is all u need

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  Answered 4 years ago by Anderson

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Q: QuestionDoes the 4 year protection start when the manufacturers warranty ends? If it starts at time of purchase, is it possible to get the expiration date changed to when you actually take delivery of it and not at time of purchase?

Asked 4 years ago by TWard.

• A:Answer It actually starts when you purchased the item I know its funny but that's how mines is...based on to know the date will be on your account in purchased it show the date of when it should expired.

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  Answered 4 years ago by Frank

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Q: QuestionRemote to Sony Sound Bar not working, the batteries have been changed and still not responding. What options do I have?

Asked 4 years ago by Shea.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi Shea. Thanks for reaching out about this and sorry for the slow response! For something like this, if you have Geek Squad Protection on that Sony sound bar, we can get you a replacement remote. If you don't, I'd still recommend connecting with your local Best Buy and we'll see what we can do to get you up and running, either with a replacement or fixing your current one. You can find information about your local store at www.bestbuy.com/storelocator.

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  Answered 4 years ago by GeekSquadSupport

  
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Q: Questionhave the insurance , had a power surge ,system no longer works , whats the procedure to get it checked under the insurance?

Asked 6 years ago by jbiker.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Take it in to Best Buy, explain the situation and see if they can help you.

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  Answered 5 years ago by Lisa

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Q: Questioni bought a 5 year plan for my new tv and a 4 year for my soundbar do I need to register or activate anything?

Asked 2 months ago by ThomasT.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

Q: QuestionVIZIO Sound Bar M512A-H6 Soundbar Changes inputs when starting show or movie. Sound will stop working till input is changed back to HDMI IN. Can I exchange for soundbar that doesnt have this issue. Have googled and cannot find a fix.

Asked 3 months ago by SleepySoStoney.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

Q: QuestionJust bought a sharp stereo and cannot figure out how to make the Random play work. We followed instructions but nothing.

Asked 1 year ago by Anonymous.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer Call store

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  Answered 1 year ago by JohnnyT

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Q: QuestionI lost my remote to my Insignia 2.0 Channel Soundbar with Digital Amplifier (NS-HSB318), do I have any options such as receiving a replacement remote?

Asked 2 years ago by SUWOOP.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer Download remote or buy another one

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  Answered 1 year ago by JohnnyT

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Q: QuestionWhy is my Vizio sound bar not working? It’s only a month old and the audio has just stopped working. Everything is connected, no loose wires, it’s dusted regularly, and used sparingly.

Asked 3 years ago by James.

• A:Answer Call tech to troubleshoot device or bring it back to store for replacement device

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  Answered 1 year ago by JohnnyT

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Q: QuestionI have a 4 year protection plan on my Boss sound bar, the sound bar stop connecting to TV, phones. Can I get a replacement ?

Asked 3 years ago by Anonymous.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer In my case no, they give a refund of your original price of the sound bar, less the amount you paid for the protection plan. They give you store credit and you need to rebuy the unit at the new prices and a new protection plan.

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  Answered 3 years ago by MikeV

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Q: QuestionWhy is the insignia soundbar blinking green & not working? TV is an insignia fire TV running wireless, w/ an optical audio cable hooked-up. Changing settings & restarting doesn't work.

Asked 4 years ago by charsuzy.

This question was asked about the related product: 4-Year Standard Geek Squad Protection

• A:Answer Try to connect with the TV duo output play a music service and while it's playing Try to adjust the device settings for the output pcm TV Bluetooth and hdmi it should be adapting and configure itself

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  Answered 9 months ago by CesarP

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Q: QuestionDoes this plan come with installation?

Asked 4 years ago by Rimah.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes if purchased

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  Answered 1 year ago by JohnnyT

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Q: QuestionI broke the remote (threw it away)does insurance cover that? Or how can I get a new one?

Asked 4 years ago by Primo.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Read policy and or contact store

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  Answered 1 year ago by JohnnyT

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Q: QuestionDoes it come with the system inside or is it separate?

Asked 5 years ago by Anonymous.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Seprate

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  Answered 1 year ago by JohnnyT

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