Questions & Answers

Q: QuestionSo I have a 43-in TCL Roku smart TV with a 5-year geek squad warranty. Today when I tried to connect to my phone's hotspot, it would say a wireless connection is made but wouldn't connect to the internet. Does my warranty cover this problem?

Asked 5 years ago by Nathan.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Nathan. Thanks for reaching out about this. This likely isn't any issue that would need a repair or replacement but rather just some troubleshooting. You can give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we can try and help out over the phone to get started.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy dog seen a cat on the tv he jumped and scratched the screen with his paw. Does my 2-year protection plan cover screen repair?

Asked 5 years ago by CJ.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thank you for taking time to connect with us on this. At this time, the protection plan will not cover the screen damage. We may be able to fix it but it wouldn't be covered. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello, I have a Geek Squad mebership And I am curious If I open my fan On my laptop to clean it WIll my protection still be Good as I am paying montly

Asked 5 years ago by Jason.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer No, take it in and ask them to do it. That way you know there is no issue and it will be done right also ask to have the computer updated

  Answered 5 years ago by Tammy

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Q: Questionhow do i get my tv fix from my 2 yr standard greek squad protection

Asked 5 years ago by london.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Just bring in your set with your receipt and go to customer service and they will take it from there as long as it’s still under warranty. You’ll end up getting what you paid for the original set on a gift card and if you want you can buy another TV or whatever with the gift card for merchandise at Best Buy!

  Answered 5 years ago by BonnieS

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Q: QuestionI purchased a 2 year Standard Geek Squad Protection yesterday, 07 August 2020. Can I call up the store where I bought the TV & Protection Plan & ask the Geek Squad to come out to My House & hook it up for Me?

Asked 5 years ago by Russ.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer I'm pretty sure installation is a separate fee from the protection plan. The protection plan just covers if something were to go wrong with the TV functionality (does not include damage due to user error. ie: cracked screen due to flying object.) If you want Best Buy to install it, you will need to pay extra. Unless of course you are a convincing person, and are able to talk them into doing it for free, but probably not.

  Answered 5 years ago by TechLover

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Q: QuestionWhen u buy a 2 years pland do u have to pay the 25 every month

Asked 5 years ago by Shan.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Buy it for 2 years or 5 years pay one price and you dont have to pay any more

  Answered 5 years ago by Bigbiz

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Q: Questionmy sons screen on his tablet is cracked, i bought the 2 year warranty plan with the tablet, but i cannot find the receipt due to moving recently, How would i go about getting this fixed?

Asked 5 years ago by Panda.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Take it to the store and they can help you look up the receipt on their system.

  Answered 4 years ago by BUTTER2004

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Q: QuestionI purchased a five year warranty for my Samsung 40 inch TV. How do I print out the warranty?

Asked 5 years ago by Ty.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Go to Your account Then history purchases Then click on the protection plan you bought and print it.

  Answered 5 years ago by Mimosa

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Q: QuestionDoes Geek squad dismount a tv from a tv wall mount bracket for repair or diagnostic? Or do I need to do that myself prior to their arrival?

Asked 5 years ago by Xavier.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer I would definitely wait and have them dismount the tv. That way if anything happens to it in process of dismounting, it will be covered and if necessary replaced. They will definitely dismount anything they are working on.

  Answered 5 years ago by Tammy

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Q: QuestionI purchased a tv the beginning of july I did not get the extended warrenty / protection plan at that time. can I still buy one for my tv.

Asked 5 years ago by jake.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Jake. Thanks for your question! You're able to add the Geek Squad Protection within your return policy, whether that be 15 days, 30 days or 45 days for you. If you'd like some help with this, we'd recommend either heading in or calling your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have the Toshiba Fire TV and my remote is not pairing with the television. I already tried to roll the existing batteries and bought brand new batteries. Is there anyway someone can help me with this?

Asked 5 years ago by KS.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this! I'm sorry that you're running into issues. There are several variables that could cause a problem like that. We can definitely help out with this. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionOur house was hit my lightening, and I’ve got the 2 year protection plan. Is that covered?

Asked 5 years ago by Krystal.

• A:Answer The 2 year agreement will allow you to replace your purchase if it hasn't expired or you can upgrade your product. You'll just pay the difference of the returned purchased item and its replacement.

  Answered 5 years ago by KGM570Verified Purchase

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Q: QuestionWe recently just purchased a TV and had curbside pick up. We were not handed a receipt or any warranty information and we did purchase the two-year warranty. Do we just use the receipt that was emailed to us if we should have any problems?

Asked 5 years ago by Newbuyer22.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer The warranty & receipt was mailed to me after the fact. I like that because I could then file the email so I won’t loose the paperwork!

  Answered 3 years ago by htf1

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Q: QuestionI purchased an extended warranty for my LG OLED tv 2 years ago. I was told that with normal use I would not have to worry about screen burn in. However, I have since noticed a ghost image in the lower right hand corner of the screen.

Asked 5 years ago by Guy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this. We can definitely take a look at this with you. I'm sorry you're running into issues. We'll likely start with sending out an agent for a diagnosis appointment and see the extent of the burn in. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI want a small TV to put right next to my bed so if I fall asleep it’ll turn off or whatever I don’t care about any bills and whistles I just want a TV that is sharp good color and clear and cheap

Asked 5 years ago by Anonymous.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this! We can definitely help you find a great model to do the job. We'd recommend connecting with your local store either over the phone or in person. And we'll be able to assist you in finding the best one. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionwhat does the the two year warranty actually cover?

Asked 5 years ago by cokeman5246.

• A:Answer So for every item it’s different but I’ll list out what it covers and how it’s processed TVs- all but physical damage (TVs over 48 inches someone is sent out the house to do the repair for smaller ones you come in store and it’s sent out for repair) Computers - basically all damage out side of software (laptop is sent out for repair) Appliances- most damages are covered unless it looks intentional (some one is sent out to the house) Small electronics and video games- all damage is covered by replacement in store(you go to customer service and they just replace it with the same item or give you how much you paid for it back

  Answered 4 years ago by Anonymous

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Q: QuestionWill the geek squad come out and sink my TV to cable and verify working with controller please? have 5 year plan.

Asked 5 years ago by Juls.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi there. Thanks for reaching out about this. We can definitely do that for you. The 5 year plan wouldn't assist so much for this kind of service since it's not a repair or diagnostic. We'll definitely go over that with you and see what you'd like to do. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionlooking for the price to install a sony 65" old tv already have an existing mounting bracket on the wall

Asked 5 years ago by bruno.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Bruno. Thanks for your question! We can definitely do that. The price can vary slightly. I'd recommend visiting this comparison page between different options on our site: https://www.bestbuy.com/site/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1. From there, get in contact with your local Best Buy store and they can help with setting up an installation!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIs there a protection plan that actually covers cracked screens ?

Asked 5 years ago by Nikki.

• A:Answer Thanks for your question, Nikki! Our Geek Squad Protection Plans coverage vary based on the item associated with the plan. At this time, none of our Geek Squad Protection Plans cover cracked screens on TVs. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 5 years ago by GeekSquadSupport

  
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