Questions & Answers

Q: QuestionCan the service provider connect the soundbar to my home network?

• A:Answer Yes, the service includes connecting the soundbar to your existing wireless network.

Q: QuestionDoes the service include unboxing the new soundbar?

• A:Answer Yes, the service includes unboxing your new soundbar.

Q: QuestionWill the technician clean up the work area after the soundbar setup?

• A:Answer Yes, the technician will clean up the work area and remove packaging after installation.

Q: QuestionWhat is the estimated time to complete the soundbar setup service?

• A:Answer The estimated time to complete the soundbar setup service is 20 minutes.

Q: QuestionWill the technician program my existing remote controls?

• A:Answer Yes, the technician will program manufacturer or service provider remote controls.

Q: QuestionDoes the service include adjusting the soundbar settings?

• A:Answer Yes, the service includes adjusting the soundbar's general settings based on your preferences.

Q: QuestionCan Geeks Squad hide wires behind walls. Hate exposed wire

Asked 9 years ago by Chief.

• A:Answer Yes, the Geek Squad can hide cables that are in-wall rated.

  Answered 9 years ago by GeekSquadSupport

  
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Q: QuestionI can hook up all my components and TV myself but how much for them to conceal the surround speaker wires behind walls or on the walls somehow that they'll look nice?

Asked 9 years ago by maverick.

• A:Answer The Geek Squad will do concealed wire runs. The price can vary by the scope of what you want done. There is a Free Consultation service available where a Geek Squad Agent will come out to your house and talk to you about what you would like done and customize a service solution for your particular needs. To schedule a consultation, call 1-800-GEEK SQUAD (1-800-433-5778) or visit a Best Buy store.

  Answered 9 years ago by L3

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Q: QuestionCan I get a sound system installed if it was not purchased from Best Buy?

Asked 9 years ago by kacibar.

• A:Answer You sure can, they'll install it regardless of where you purchased it.

  Answered 9 years ago by Bubba

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Q: QuestionWill Geek Squad come to my home and hook up sound bar to my tv? Thanks!

Asked 7 years ago by Lojo.

This question was asked about the related product: Soundbar Setup

• A:Answer Yes, they do. They did the same thing for me.

  Answered 7 years ago by dgibbshaVerified Purchase

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Q: QuestionIt's been a week or so since geek squad hooked up my audio. Now my soundbar has stopped working. Will geek squad come back and check it out,free of charge?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Add-On: Basic Audio Setup

• A:Answer Geek Squad has a 90 day installation guarantee. If you're not satisfied, they will come back and make it right. Please call for assistance. Either your local store or 1-800-Geek-Squad.

  Answered 9 years ago by GeekSquadSupport

  
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Q: QuestionDo you set up stereo system for surround sound system on home where i already have the speakers and stereo ? If so what is the price for installation ?

Asked 6 years ago by Cowboys.

This question was asked about the related product: Soundbar Setup

• A:Answer I had them come out and hook up and calibrate a new receiver. The speakers were already set up and wired. Cost with Total Tech Support membership: $49 plus tax.

  Answered 6 years ago by Mike

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Q: QuestionIf I have speakers that need to be wall mounted (I'll have the racks) will you install that to my specs? And if all I wanted was for you to professionally run the cables from speakers to the console (not connect or set up the receiver), will you do that?

Asked 5 years ago by StarkyLuv.

This question was asked about the related product: Soundbar Setup

• A:Answer Hi there. Thanks for reaching out to us about this! We could absolutely do either of those. If you're still unsure of how you want to set it all up, we could send out a free site survey to go over your ideas and then come out afterwards for installation. If you have any further questions, please reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello, how much does the geek squad charge to hide cords. Also how much does the geek squad charge to hook up my Samsung sound bar and receiver.

Asked 6 years ago by Anonymous.

This question was asked about the related product: Soundbar Setup

• A:Answer Polk sound bar

  Answered 4 years ago by Pete

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Q: QuestionBest soundbar for hearing

Asked 1 year ago by Anonymous.

This question was asked about the related product: Soundbar Setup

• A:Answer My husband has some hearing loss. This soundbar has been an enormous help for him. Definitely recommend.

  Answered 1 year ago by CaywoodCVerified Purchase

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Q: QuestionMy sound bar does not enhance the sound. Cannot get voice and sound to match up.

Asked 5 years ago by Maniac.

This question was asked about the related product: Soundbar Setup

• A:Answer I would call Best Buy and ask them the squad might need to come back to your home or maybe they can walk you through the process of correcting the problem.

  Answered 5 years ago by Plane

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Q: QuestionI just added ATT tv and there is no audio out put for my panasconic SCHT 900 surround sound, only the HDMT cable that Pano does not have. Is there a audio box to use RCA cables to the HDMI or something? TV is LG 55LB900. thanks

Asked 5 years ago by Rich.

This question was asked about the related product: Soundbar Setup

• A:Answer Hi Rich. Thanks for your great question! We do sell converters from RCA to HDMI and vice versa. We'd be happy to look at this with you. You can either give your local store a call or call us at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have a tv audio system purchased sometime ago from the magnolia store in Danvers..just purchased a new larger tv n the geeks installed it but now no surround sound. only audio is coming from tv. please help

Asked 6 years ago by Doc.

This question was asked about the related product: Soundbar Setup

• A:Answer Congrats on your new TV! For support with this, please call us at (800) GEEK-SQUAD, which is (800) 433-5778. ^Jenni

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionGeek Squad hooked up 55" LED Samsung and its great. I have a Crystal Surround Air Track Samsung HW-D550/551. Every thing worked well except the Remote would not work with the TWC Cable Set. We have a Harmony now. Can I get this hooked up?

Asked 9 years ago by Lukie.

This question was asked about the related product: Add-On: Basic Audio Setup

• A:Answer Hi Luke - Geek Squad offers a Harmony Remote Programming service. It sounds like this would meet your needs. It can be purchased through the Home Theater Geek Squad Services page on www.bestbuy.com or by going to your local Best Buy store to have a blue shirt or Agent schedule an in-home appointment for you.

  Answered 9 years ago by Luke

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