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We received ours in an email from Bestbuy.
Sorry, there was a problem. Please try again later.The Anti-Virus should have been provided by the salesman at the point of purchase. Mine was given to me in a disc box by the salesman when I purchased the pc. The computer does not come preinstalled with the antivirus (other than windows defender), which is standard on Windows 10. If they did not hand you a box when you purchased the pc, I would recommend that you call them. Good luck.
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