Questions & Answers

Q: QuestionDo you plug it in with the USB or the 3.5 mm jacks? I'm confused about why there are the two different types. Do you choose between them or use all of them together?

Asked 5 years ago by Anonymous.

• A:Answer They all work individually. The USB is just for the color-changing lights. One of the 3.5mm jacks is for the mic(the red one) and the other is for the audio(the green one). To use both audio and mic, use the splitter provided. Also, there is a volume wheel right by the cord on the left ear cup for the audio, so make sure that the volume is up when you use it

  Answered 5 years ago by Sammy

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Q: QuestionI got this for me PC and the mic works but no audio in the headset. Any idea what might be the cause?

Asked 5 years ago by Bon.

• A:Answer I had the same problem at first. There is a little volume wheel by the cord on the left side. When I had first tried them on, the volume was set all the way down. Fiddle with that and it should be fine

  Answered 5 years ago by Sammy

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Q: QuestionHow do I mute with this headset?

Asked 2 years ago by Bella.

Q: QuestionDo you have to actually plug it into the console to get the headset to work, or can you plug it into the controller?

Asked 3 years ago by Anonymous.

• A:Answer You can plug it in the controller but for the lights you have to use the usb in the console.

  Answered 3 years ago by Sithwolf1Verified Purchase

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Q: QuestionMy headset is plugged into my adapter that I use for my xbox controller cause it’s a older version and the audio cuts out whenever I move the controller a tiny bit. How do I fix it so I can hear the audio when I’m playing my game?

Asked 5 years ago by Monkey.

• A:Answer Mine ! Mic stopped working so I ordered adapter dual one from Walmart website and changed it because headset is still work the problem is the cord I think so I got new adapter and it started working again for like almost 3 weeks and went crazy again the mic went crazy it’s cheap knock off from China don’t use it or spend money to fix just buy turtle beach or something that’s what I did with warranty from Best Buy for total $50 with tax and everything warranty is for 3 years or 2 years :)

  Answered 5 years ago by TheNetherlandVerified Purchase

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Q: QuestionDoes it work with a Nintendo switch

Asked 5 years ago by Jr.

• A:Answer Yes, this works with Nintendo switch

  Answered 5 years ago by Asrugan

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Q: QuestionHow long is the wire for the headset?

Asked 5 years ago by Sam09192.

• A:Answer 2 meters

  Answered 5 years ago by 43319

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Q: QuestionDoes this come with a mute option?

Asked 5 years ago by MoMoney.

• A:Answer No, there is no separate mute mechanism/switch.

  Answered 5 years ago by Asrugan

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Q: QuestionHi Plugged in the headset USB on the back of the xbox one . Lights up fine. But where do i put the green and red wires? neither one works if i put in the IR out area. Thank you

Asked 5 years ago by helpinnyc.

• A:Answer Ur going to need a wire that makes those two into one and connect it there

  Answered 4 years ago by Raul

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Q: QuestionCan you use both the MIC and the Audio on a PS4 controller?

Asked 5 years ago by fowcbler.

• A:Answer Yes, it plugs into the PS4 controller.

  Answered 5 years ago by JCASANOVAVerified Purchase

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Q: QuestionCan it work in Netindo switch

Asked 5 years ago by Anonymous.

• A:Answer Sure

  Answered 5 years ago by BigDee

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Q: QuestionCan you use it for xbox

Asked 5 years ago by Ray.

• A:Answer Yes but due to the many plugins you get too much static . Wouldn't recommend for the xbox

  Answered 5 years ago by Jabadaba

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Q: QuestionHigh pitched squealing noise (like when a microphone is too close to the equipment) when using with an xbox one. Any idea why?

Asked 5 years ago by wendybayer.

• A:Answer Your getting feed back. try a lower volume setting and try that.

  Answered 5 years ago by James

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Q: QuestionI bought this for my xbox the mic works but the audio does not

Asked 5 years ago by wat.

• A:Answer Have you tried turning volume up under left headphone?

  Answered 5 years ago by PSunderman

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Q: QuestionTo use with Nintendo Switch and chat do you just plug into gaming system or does it have to plug into console and cellphone?

Asked 5 years ago by Dawn428.

Q: QuestionCan you use this headset for Playstation 3?

Asked 5 years ago by Dantheman.

• A:Answer No, it does not have compatible connectors. It does have a USB plug, but that is only for the lights.

  Answered 5 years ago by NorthsideDonutz

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Q: Questiondoes the sound work if you plug it into an iphone ?

Asked 5 years ago by David.

• A:Answer only if you plug the green one in.

  Answered 5 years ago by micah

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Q: QuestionI try to plug it into my pc but it dosen't work

Asked 5 years ago by Alpha.

• A:Answer The two 3.5 jack plugs in your pc and your usb makes your led lights glow on your headphones

  Answered 5 years ago by EquableGamer

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Q: QuestionDoes it work with a gaming computer?

Asked 5 years ago by Ethan.

• A:Answer 100% yes

  Answered 5 years ago by micah

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