“How does one transfer files from one kindle to a new one?”
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Save all your personal files, like documents, to the Amazon Cloud Drive. You'll be able to access them from the cloud on your new Kindle. Books you have purchased from Amazon are automatically in the cloud. There's also a way to sync your Kindles, but I forgot how! I've used Amazon's help via live chat many times and have found them extremely helpful, prompt, courteous - the whole nine yards. Don't hesitate to use them; they're great!
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