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CALL AMAZON CUSTOMER SERVICE, THEY WILL HELP YOU I HAD TO DO THE SAME THING.
Sorry, there was a problem. Please try again later.Hi Marjorie, What you are referring to is 'Amazon Freetime Unlimited' which you do get one year of complimentary with this device. This includes a hand-curated subscription of over 5,000 kid-friendly books, movies, TV shows, educational apps, and games. If for any reason you are not able to successfully activate this service, please call Amazon Customer service at 1 (888) 280-3321 and im sure they can have it quickly resolved.
Sorry, there was a problem. Please try again later.Evidently there is a setting somewhere on your Amazon account that says you are in the United states. The offer is only good in the US so if that setting isn't set to tell Amazon that you are in the US then it won't let you cash in on the free year.
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