“Fire Tv remote when I am using the controller part of the mouse buttons after putting in the password on the keyboard of tv it shoots straight to the bottom and stays there until I shut it off !! Why??”
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Hello Tim! I am so sorry you are having trouble with your Fire TV Alexa Voice Remote. I would recommend trying to reset and pair your remote to your TV again. The steps are as follows: 1. Unplug your Fire TV and wait 60 seconds. 2. Press and hold the Left button, Menu button, and Back button at the same time. Hold them for 12 seconds. 3. Release the buttons and wait 5 seconds. 4. Remove the batteries from your remote. 5. Plug in your Fire TV and wait 60 seconds. 6. Put the batteries back in your remote. 7. Press the Home button on the remote. 8. When the LED indicator blinks blue, your remote is paired successfully. If it's not paired, press the Home fire tv remote home button button for 10 seconds. If this does not correct the issue then I would suggest contacting Amazon Customer Service while at home in front of the device so they can help troubleshoot further with your specific issue. I hope this helps some and that you have an amazing day!
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