A:Answer Hi Noreen! First, ensure that the replacement remote that you are purchasing is compatible with your device. This remote is for the Omni/4-Series Fire TV. If you need a replacement remote for a Fire TV Stick or Toshiba/Insignia/Pioneer Fire TV, then you will need to purchase the remote that is compatible for these devices. If you are having issues connecting your Fire TV remote, you can try these troubleshooting tips: -Replace the batteries in your remote. -Move your remote closer to your Fire TV device, within 10 feet (3 m). -Unplug your Fire TV device from the power cord or adapter then plug it back in. -Use the Fire TV app to pair your remote. -If you have seven controllers paired, remove one of them before attempting to pair another. I hope that helps get your device working. Have a great day!