Questions & Answers

Q: QuestionWhat is the warranty period for the power bank?

• A:Answer The manufacturer's warranty for parts is 18 months.

Q: QuestionDoes the power bank support fast charging?

• A:Answer This power bank supports fast charging, delivering a maximum power of 22.5W.

Q: QuestionHow many devices can the power bank charge simultaneously?

• A:Answer This power bank allows you to charge up to three devices simultaneously.

Q: QuestionWhat is the maximum power output of the power bank?

• A:Answer The maximum power output of this power bank is 22.5W.

Q: QuestionWhat is the battery capacity of the power bank?

• A:Answer The battery capacity of this power bank is 10,000 milliampere hours.

Q: QuestionCan the power bank be used to charge low-power devices?

• A:Answer This power bank has a trickle-charging mode specifically designed for low-power devices.

Q: QuestionHow long does it take to charge the power bank?

Asked 2 months ago by Cesar.

• A:Answer The charging time for the 10,000mAh Power Bank (22.5W) depends on the type of wall charger and cable being used: Using a PD 30W wall charger: It will take approximately 4–4.5 hours to fully recharge the power bank. Using an 18W PD wall charger (with a USB-C to USB-C cable): It would likely take around 6.5 hours to recharge the power bank. Using a 5V/2A wall charger (with a USB-A to USB-C cable): This will take significantly longer, around 21 hours to recharge the power bank. To achieve the fastest recharging time, using a 30W PD wall charger is recommended.

  Answered 2 months ago by Anker Team

  
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Q: QuestionWill this work with both iPhone and Android phones? Will it work with any other devices, as well? If so, what?

Asked 1 year ago by TKSK.

• A:Answer Yes, the Anker Power Bank (10,000mAh, 22.5W) will work with both iPhone and Android phones, as it is compatible with a wide range of devices. Additionally, this type of power bank can also work with other devices, such as tablets, wireless earbuds, smartwatches (e.g., Apple Watch), and more.

  Answered 1 year ago by Anker Team

  
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Q: Question1. Is this allowed to carry on luggage for travel? 2. How many hours to use the battery if fully charge.

Asked 1 year ago by Anonymous.

• A:Answer Yes, the Anker Power Bank (10,000mAh, 22.5W) is allowed to be carried in your carry-on luggage for travel. Power banks with a battery capacity lower than 27,027mAh (100 watt-hours) can be legally and safely taken on a flight, and your 10,000mAh power bank is well within this limit. However, please ensure that the power bank is placed in your carry-on luggage as power banks cannot be placed in your checked luggage. It is also recommended to verify with the airline prior to your flight as guidelines can change.

  Answered 1 year ago by Anker Team

  
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Q: QuestionCan I charge the power bank and a device at the same time

Asked 3 months ago by Scott.

• A:Answer No No, you cannot charge the power bank and a device at the time. It has a UBC & UBA port on it and only one can be used at a time. I thought that you could do the same thing to charge it and use it, but it can only either take charge or put out charge.

  Answered 2 months ago by SweenyT0dxVerified Purchase

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Q: QuestionIs there a recall on this model?

Asked 7 months ago by JuanM.

• A:Answer No

  Answered 4 months ago by NoniVerified Purchase

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Q: QuestionWill this work with a google pixel 9?

Asked 7 months ago by britt.

• A:Answer Yes it is compatible with google pixel 9

  Answered 4 months ago by GustavoAVerified Purchase

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Q: QuestionIs the Caple with the power bank charges a iPhone from 1-14

Asked 9 months ago by Anonymous.

• A:Answer No, only works for the newer versions of the IPhones. from 15 and up.

  Answered 8 months ago by mozzzVerified Purchase

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Q: QuestionWill it work for Lg Stylo phones?

Asked 1 year ago by Anonymous.

• A:Answer As long as they have a type c port, if not you can still use it with a different cable, just not the included one.

  Answered 8 months ago by AustinLVerified Purchase

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Q: QuestionHow is the device itself charged?

Asked 1 year ago by TKSK.

• A:Answer USB C

  Answered 4 months ago by GustavoAVerified Purchase

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Q: QuestionWill it work with iPhones?

Asked 1 year ago by Sparky06.

• A:Answer iPhone 15 and newer can use the usb c cable that comes with the power bank but older iPhones will need a usb c to lightning cable

  Answered 4 months ago by GustavoAVerified Purchase

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Q: QuestionIs the power bank dual voltage or will I need a converter to charge it while traveling in Europe?

Asked 1 year ago by Deni.

• A:Answer Hors of charging

  Answered 1 year ago by Anonymous

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