“My computer does not detect it. What adapter do I need so my 2015 MacBook pro can detect it? I am using a USB- to USB-C adapter and it did not work.”
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f possible, please try the following steps to see if the issue persists: - Confirm if this device's LED light is on when it's connected to a computer - Confirm if your USB devices work when directly plugged into your computer - Try this device with a different computer to see if the issue persists If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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