Questions & Answers

Q: QuestionAre these headphones compatible with Siri?

• A:Answer Yes, these headphones are compatible with Siri.

Q: QuestionDo these headphones have a built-in microphone?

• A:Answer Yes, the headphones have a built-in microphone.

Q: QuestionWhat is included with these headphones?

• A:Answer The headphones come with a charging case.

Q: QuestionWhat is the battery life of these headphones?

• A:Answer These headphones have a battery life of 5 hours.

Q: QuestionHow long does it take to charge the headphones?

• A:Answer This product has a feature of fast charging.

Q: QuestionDoes Apple or Best Buy offer any type of warranty for Airpods?

Asked 6 years ago by Yoli.

• A:Answer I purchased my AirPods in May & my right one has completely went out with no sound.. can I return them to Best Buy

  Answered 5 years ago by Chevye

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Q: QuestionWhat’s the difference between the $199.99 & the $159.99 earpods?

Asked 6 years ago by Anonymous.

• A:Answer the $159.99 ones are the regular airpods. the $200.00 ones have a wireless charging case. you can just put them on a charging pad instead of using the charger.

  Answered 6 years ago by elleryw

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Q: QuestionDo they work on android

Asked 6 years ago by APerson.

• A:Answer Yes they should work on an Android, however, you will not have seamless connection and many features won't work like Hey Siri. I suggest you buy the Samsung Buds, Raycon Earbuds, or Powerbeats Pro.

  Answered 6 years ago by Anonymous

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Q: QuestionI have small ear canals. Do these come in various sizes or is it a one-size-fits-all product?

Asked 6 years ago by Amber.

• A:Answer One size fits all, with that said my daughter has small ear canals and these are the only wireless she can use

  Answered 6 years ago by AndroidUser

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Q: QuestionHow long does the battery last for ?

Asked 6 years ago by Gi.

• A:Answer I have gone 3 days without charging my case!

  Answered 6 years ago by JamieleighVerified Purchase

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Q: QuestionI see this comes with a charging case. Is the cable also included? I just received mine in the mail with no cable to connect the case to an outlet for charging.

Asked 6 years ago by Sclark.

• A:Answer My AirPods (2nd gen.) came with a Lightning to USB-A cable. It's wrapped behind the packaging that holds the AirPod case, so there should be a pull tab to access them. AirPods do not come with an adapter, though, since it presumes you have one for your phone.

  Answered 6 years ago by SteveLVerified Purchase

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Q: Questioncan the airpods charge in the case without the wireless version?

Asked 6 years ago by gary.

• A:Answer Yes. You charger the case and the cases charged the pods. There isn’t a need to have the wireless charging case (it just means the case itself can be charged WITHOUT a cord)

  Answered 6 years ago by ButterflyLover

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Q: QuestionHow do you charge these?

Asked 6 years ago by Bcole0128.

• A:Answer They come with a USB to Lightning cable. You can plug this into any charging brick or USB port on a computer. Or just use your phone charger if you have an iPhone. There is a wireless charging case that you can buy separately if you wish to have wireless charging.

  Answered 6 years ago by s55623iVerified Purchase

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Q: Questionis there a difference between air pods purchased from apple and those purchased from best buy ? is there a quality/ performance difference ?

Asked 6 years ago by Michael.

• A:Answer Regardless of where you purchase them from, as long as you buy the Apple brand, they will be the exact same item. There are two types you can buy from either store: 1. Apple AirPods with charging case (uses Apple USB lightning charger cable to charge). 2. Apple AirPods with wireless charging case Just different charging modes. The AirPods themselves will be the same. The wireless charging case option is more expensive. *There are other brands of wireless headphones. Just make sure they are Apple if you want AirPods. Although it wouldn’t hurt to check prices and user ratings for other wireless headphone brands.

  Answered 6 years ago by Carey

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Q: QuestionWhat is the difference between the Airpods Pro for $250 and the 2nd generation Airpods for $150?

Asked 6 years ago by Tracy.

• A:Answer So the AirPods 2nd generation has wireless charging The AirPods pro have sound cancellation transparency mode and they are littler that the 1st and 2nd generation

  Answered 6 years ago by Lashae1234

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Q: QuestionWas getting ready to purchase. I'm wondering if the air pods are not waterproof, can they take the moisture from sweat when using them in the summer and if so how long will they last?

Asked 6 years ago by hatchetjack.

• A:Answer Yes. I sweat a lot and wear these. You’ll enjoy these but make sure you get the silicone covers for your ears to make them comfortable. Also, you may want to invest in a “Tile,” just in case you lose stuff like this a lot!

  Answered 6 years ago by SeasonVerified Purchase

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Q: QuestionIs multipoint technology supported? Can airpods simultaneously be connected to two devices? For example, an iPad and a smartphone. So while you’re watching video on the connected iPad, the headphones will automatically pause the video to answer a call.

Asked 6 years ago by konjunky.

• A:Answer Nope. It can only be connected to one device at a time. Even if both devices are by Apple.

  Answered 6 years ago by FrayVerified Purchase

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Q: QuestionCan the airpod (GEN 1) case charge the airpods without being plugged in? For example, if your walking and put the air pods in, will they charge? And also does the case only lose battery when charging the air pods inside,just wondering because im unsure Tx

Asked 6 years ago by IsaacAgyei.

• A:Answer Yes. The case is a portable charger too. Putting dead airpods in the case for about 15 minutes gives you about three hours off airpod battery life. I use mine all day long and the case still has plenty of recharge power at the end of the day. I've not noticed any battery drain on the case if the airpods are not charging.

  Answered 6 years ago by ThisThatToo

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Q: QuestionMy son wants airpods for Christmas. We have Android phones through Verizon. Will these Apple airpods work with Android phones? If so, do I need to get rhe airpods with a charging unit as well? How would I charge the airpods without an iphone otherwise?

Asked 6 years ago by Stefanie.

• A:Answer This pair comes with the charging case. He can connect the AirPods to his Android through the Bluetooth settings.

  Answered 6 years ago by LewisWVerified Purchase

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