A:Answer Hello,
I believe you may return any item purchased on BestBuy.com at any Best Buy store. Cell phones (exclude prepaid phones), cellular tablets and cellular wearables have a $45 restocking fee. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID. If local regulations have prohibited BestBuy from re-opening your local store, you may return your item(s) via BestBuy's curbside service.
If you have purchased a service that you have not used, but you now wish to return and you are unable to return in a store, please contact 1-888-BEST BUY (1-888-237-8289).