Questions & Answers

Q: QuestionI have a metal roof. Will this interfere with the wireless connection if the base is inside my house and the camera is outside the house? In other words, will the metal roof interfere/block the ability of the cameras to communicate/record to the base?

Asked 6 years ago by Aim.

• A:Answer You can read here to learn how far you can place your Arlo Wire-Free camera from your Base Station and regarding signal strength: https://kb.arlo.com/35.

  Answered 6 years ago by ArloTeam

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Q: QuestionThe Arlo Pro 2 6 camera was only 739.99 a couple weeks ago. What was added now that its $900?

Asked 6 years ago by Anonymous.

• A:Answer The price will fluctuate. I saw it for $599 In May 2020.

  Answered 5 years ago by TCDOVerified Purchase

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Q: QuestionHow do you record . What is the cost to use the cloud

Asked 6 years ago by Bob.

• A:Answer To record, you will need to arm your camera, which you can read here to learn how: https://kb.arlo.com/42. To learn more about our subscriptions, you can read here: https://kb.arlo.com/88.

  Answered 6 years ago by ArloTeam

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Q: QuestionBought two Pro 2 four camera systems because it was only $100 more than the 6 camera kit. If I set up the two base stations (within same home) with different email accounts and swap access permissions, will all 8 cameras be visible on one device?

Asked 6 years ago by Tom.

• A:Answer Yes. Injust did it.

  Answered 5 years ago by Jonathon

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Q: QuestionIf I buy a 4camera set can I add additional cameras at a later time

Asked 6 years ago by Axl.

• A:Answer Yes. It will have to be the Arlo, Arlo pro, or Arlo pro 2 camera. The newer ones require a different base station.

  Answered 6 years ago by Henri

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Q: QuestionWhat is the difference between Arlo- Pro 2 and Arlo Ultra

Asked 6 years ago by Carme.

• A:Answer For a full comparison of our Arlo products, checkout our Arlo product page: https://www.arlo.com/en-us/products/default.aspx ^KN

  Answered 6 years ago by ArloTeam

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Q: QuestionHow many cameras, maximum, can be connected to one base?

Asked 6 years ago by Itch.

• A:Answer Five cameras may be connected to one base.

  Answered 6 years ago by gmorton

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Q: Questionhow long last the battery change?

Asked 6 years ago by abilio.

• A:Answer The battery life of the Arlo Pro2 camera is 3-6 months with average use detailed here: http://bit.ly/2F5SP7k. ^KN

  Answered 6 years ago by ArloTeam

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Q: QuestionWhat is the largest hard drive it can handle?

Asked 6 years ago by DWayne.

• A:Answer Learn more about local storage setup and requirements here: https://kb.arlo.com/1146857/. ^KN

  Answered 6 years ago by ArloTeam

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Q: QuestionDo these offer continuous video recording? If so, how far back?

Asked 6 years ago by James.

• A:Answer Yes. With a CVR plan for each Pro2 camera, you will be able to look back up to 30 days depending on the plan purchased. Learn more here: https://kb.arlo.com/1018425. ^KN

  Answered 6 years ago by ArloTeam

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Q: QuestionCan I add additional Arlo cameras to the base I have at a later date?

Asked 6 years ago by CrisC.

• A:Answer Yes. You can add more cameras to your base station. Learn more about how many cameras can be linked to your account based on your subscription plan: https://kb.arlo.com/88 ^KN

  Answered 6 years ago by ArloTeam

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Q: QuestionHi. I see this system is compatible with iPhone. But, I have a Samsung 9 and live in Barbados. Will this system work?

Asked 6 years ago by 600113.

• A:Answer Not sure about Barbados, but it works fine with my Samsung S5 in Colorful Colorado. Internet speed will affect your performance.

  Answered 6 years ago by XxxxxxxVerified Purchase

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Q: QuestionDo they recharge by plug or do you have to take batteries out and recharge?

Asked 6 years ago by Michelle.

This question was asked about the related product: Arlo - Pro 2 2-Camera Indoor/Outdoor Wireless 1080p Security Camera System - White

• A:Answer Hello, These use a micro USB connection in the back to recharge.

  Answered 6 years ago by Jhopkins

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Q: QuestionI have the arlo pro 2 1080 - vms4430p 4 camera system/ can I add more cameras to this system?

Asked 6 years ago by Anonymous.

• A:Answer Hello, Yes you can! i believe that the base station can support a max of 15 cameras but you can only monitor 5 live at a time. Also if you want to have more than 5 cameras recording you have to pay for the subscription. $9.99 month will allow you to monitor 10 cameras or $14.99 a month will let you do 20 cameras.

  Answered 6 years ago by Jhopkins

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Q: QuestionI have a VMB 4000 base. How many cameras can be used with this base unit?

Asked 6 years ago by Markabe.

This question was asked about the related product: Arlo - Pro 2 Indoor/Outdoor 1080p Wi-Fi Wire-Free Security Camera

• A:Answer The number of cameras allowed on your account is dependent on the subscription plan that you have. Learn more here: https://kb.arlo.com/88. ^KN

  Answered 6 years ago by ArloTeam

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Q: QuestionI want to set up a Pro 2 camera inside the house to view and outside courtyard/door, but I get too much window reflection in the picture. How can I resolve this? We have horrendous winds, up to 90 mph, with horizontal rain.

Asked 6 years ago by PacificWind.

This question was asked about the related product: Arlo - Pro 2 2-Camera Indoor/Outdoor Wireless 1080p Security Camera System - White

• A:Answer Arlo Pro2 does not work behind glass as it uses Passive Infrared to detect motion. Learn more about Arlo's motion detection behind glass here: https://kb.arlo.com/63. ^KN

  Answered 6 years ago by ArloTeam

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Q: QuestionWhat is the average life of the arlo solar panel?

Asked 6 years ago by Ed.

• A:Answer I purchase my solar panels for my Arlo pro2 cameras about 18 months ago, they still charge great.

  Answered 5 years ago by JmsjmVerified Purchase

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Q: QuestionDoes the system come with a battery charger?

Asked 6 years ago by Anonymous.

• A:Answer Hello, This comes with micro USB and charging brick

  Answered 6 years ago by Jhopkins

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Q: QuestionWhat type smart thermostat can be integrated with this system?

Asked 6 years ago by Tman.