Questions & Answers

Q: QuestionCan the Arlo system be connected to a land line , instead of wifi, for communication.

Asked 7 months ago by Anonymous.

• A:Answer No, the Arlo Pro 5 requires being connected to a wireless network.

  Answered 6 months ago by Arlo Team

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Q: QuestionAre these compatible with ADT security systems?

Asked 8 months ago by TechGeek.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer No

  Answered 6 months ago by JonathanL

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Q: QuestionI can not find the password for the WiFi in my camera Where can I find it?

Asked 9 months ago by Arlo5S.

• A:Answer We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

  Answered 9 months ago by Arlo Team

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Q: QuestionIS IT A MONTHLY SERVICE PLAN

Asked 10 months ago by AL.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer I pay $9.99 a month for the Arlo cloud storage

  Answered 9 months ago by MicheleV

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Q: QuestionHow much would it be to purchase 2 more cameras??7

Asked 10 months ago by Anonymous.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

Q: QuestionIs this everything I need or do I have to buy additional equipment to record in View?

Asked 10 months ago by Anonymous.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer No additional equipment is required other than the Arlo Pro 5 Camera to view your camera through the Arlo Secure app.

  Answered 10 months ago by Arlo Team

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Q: QuestionDoes this bundle include the Arlo hub base?

Asked 11 months ago by hubbase.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer No

  Answered 10 months ago by DennisHVerified Purchase

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Q: QuestionIs the camera 110 volt rechargeable.

Asked 11 months ago by Anonymous.

• A:Answer yes

  Answered 11 months ago by AnonymousVerified Purchase

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Q: Questionpaid big money, cams are useless without subscription, is there a free third party?

Asked 1 year ago by dwbsecurity.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer If you purchase a Smarthub Ultra, you are able to insert a microSD card and record video locally. This allows your cameras to record via the motion sensors, in addition to several other features that would usually not be available without a subscription.

  Answered 11 months ago by AnonymousVerified Purchase

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Q: QuestionIs it possible to insert an sd card to store videos?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Arlo - Pro 5S 2K Indoor/Outdoor Wireless Spotlight Security Camera - Black

• A:Answer No

  Answered 1 year ago by Sonosman

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Q: QuestionHow do you adjust the distance to activate camera

Asked 1 year ago by Anonymous.

• A:Answer We did ours by placement. The higher it is angled to direction you want covered you will get more area. How it worked for us at least

  Answered 4 months ago by TerryM

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Q: QuestionIf I purchase the Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wire Free Spotlight Security Camera Bundle - Do I need to purchase Arlo Secure Link Pad?

Asked 1 year ago by lokoki4.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer No hooks right in to your wifi

  Answered 1 year ago by NoaggeVerified Purchase

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Q: QuestionIs there a monthly fee for three cameras?

Asked 1 year ago by Harry.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer If you want it to be worth the money yes. I pay a yearly sub

  Answered 1 year ago by NoaggeVerified Purchase

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Q: QuestionHow often would I need to charge the cameras?

Asked 1 year ago by Safety1st.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer The Arlo Pro 5 can go between 3 to 6 months between charges with average usage.

  Answered 1 year ago by Arlo Team

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Q: Questionhow far can wifi be from a camera?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer Place your Arlo cameras no more than a maximum of 300 feet (90 meters) from the Arlo SmartHub, Arlo Base Station, or Wi-Fi router.

  Answered 1 year ago by Arlo Team

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Q: QuestionCan you use the 25ft magnetic power cord for constant power??

Asked 1 year ago by Billy.

• A:Answer Yes it will work on this product

  Answered 1 year ago by user651157

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Q: QuestionI did not get my email for set up Instructions

Asked 1 year ago by Jose.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer I didnt get one just follow instructions on app. You have to have the app

  Answered 1 year ago by NoaggeVerified Purchase

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Q: QuestionCan you add more cameras to the same bundle?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer Yes, more cameras can be added to your Arlo Secure account.

  Answered 1 year ago by Arlo Team

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Q: Questioncan these connect to solar panels?

Asked 1 year ago by Solarpanels.

This question was asked about the related product: Arlo - Pro 5S 2K 3 Camera Indoor/Outdoor Wireless Spotlight Security Camera Bundle - White

• A:Answer Yes, the Arlo Pro 5 Cameras are compatible with Arlo Solar Panel Item No. VMA5600-20000S

  Answered 1 year ago by Arlo Team

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