Questions & Answers

Q: QuestionIs it compatible with RCN

Asked 4 years ago by Tim.

• A:Answer Yes, SBG10 is compatible with RCN's internet services.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: Questioncan I use this modem with Xfinity prepaid instead of buying the prepaid kit

Asked 4 years ago by Amol.

• A:Answer You can use this modem as a replacement for your Xfinity rental modem/gateway device.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionCan you change the password?

Asked 4 years ago by Password.

• A:Answer if you are referring to the Wi-Fi password, you can change it from the web interface of the device.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionDoes this work with optimum

Asked 4 years ago by Ed.

• A:Answer This device is not listed on Optimum's website as an approved device with their service. Please call Optimum to verify the compatibility

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionI live in Minnesota but own a condo in Florida. I have a wifi thermostat in Florida that I monitor from Minnesota. Sometimes the thermostat loses connection and my router needs a reboot. Can I reboot this router that is in Florida router from Minnesota?

Asked 4 years ago by timg.

Q: Questionwill this work with centurylink DSL

Asked 4 years ago by nick.

• A:Answer No, this device is not compatible to work with CenturyLink's internet services

  Answered 4 years ago by ARRIS SURFboard Team

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Q: QuestionIs this a Wifi Router? If so, which 802.11 version? Is it current 802.11ax Wifi-6 or the old 802.11ac?

Asked 4 years ago by chaseh.

Q: QuestionDoes this also support phone as well as ethernet and coax?

Asked 4 years ago by Andy.

• A:Answer Yes it does. I currently have my desktop computer and work phone set up through it as well as running my wifi through my house :)

  Answered 4 years ago by JadearielVerified Purchase

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Q: QuestionWill this work with Grande

Asked 5 years ago by Anonymous.

Q: Questionwill this work with mediacom?

Asked 5 years ago by notatechie.

Q: Questiondoes this work with centurylink

Asked 5 years ago by sue.

Q: QuestionDoes this have VOIP to support landline phone thru Optimum Cable?

Asked 5 years ago by debinny.

• A:Answer No, this device does not provide the VOIP support. Also it is not listed on Optimum's website as an approved device with their service. Please call Optimum to verify the compatibility

  Answered 5 years ago by ARRIS SURFboard Team

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Q: QuestionIs this compatible with Fios

Asked 5 years ago by Anonymous.

• A:Answer No, this device is not compatible to work with Fios internet services

  Answered 5 years ago by ARRIS SURFboard Team

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Q: QuestionI have Suddenlink! How easy is it to hook up to the mac and mesh router?

Asked 5 years ago by Anonymous.

• A:Answer This device is not listed on Suddenlink's website as an approved device with their service. Please call Suddenlink to verify the compatibility

  Answered 5 years ago by ARRIS SURFboard Team

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Q: QuestionIs this compatible with atlantic broadband Internet service provider?

Asked 5 years ago by Lyart.

• A:Answer This device is not listed on Atlantic Broadband's website as an approved device with its service. Please call them to verify the compatibility

  Answered 5 years ago by ARRIS SURFboard Team

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Q: QuestionI just cut the cable and have you tube tv and a new 4K Apple TV. I also just bought a new 55in Samsung Qled tv .I use an IPad and iPhone SO, Iassume that a coMBO MODEM ROUTER IS ALL I need to attach to the cable and have Tv and internet throughout

Asked 5 years ago by Doc.

• A:Answer I do not have the TV equip you have but the combo modem router is what we use to connect to the TV for you tube etc and our wi fi throughout the house

  Answered 5 years ago by BrewVerified Purchase

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Q: QuestionWill this work with AT&T?

Asked 5 years ago by KKudaa.

• A:Answer No this device is not compatible to work with AT&T's internet services

  Answered 5 years ago by ARRIS SURFboard Team

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Q: QuestionI have Optimum triple play. Will this support cable, phone and internet.

Asked 5 years ago by Mike.

• A:Answer This device is not listed on Optimum's website as an approved device with their service. Please call Optimum to verify the compatibility

  Answered 5 years ago by ARRIS SURFboard Team

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Q: QuestionHello. Will PlayStation3 work with this modem/router? We have a lot of games we still like to play on that platform.

Asked 5 years ago by ChristinaL.

• A:Answer With the AC1600 dual band concurrent Wi-Fi router and 4 gigabit ethernet ports, you should get uninterrupted and good gaming experience

  Answered 5 years ago by ARRIS SURFboard Team

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