Questions & Answers

Q: Questiondo I need an ethernet cable with this?

Asked 3 years ago by donna.

• A:Answer The power adapter is the only wired item included in the box. Therefore, yes you’ll need to use your own ethernet cable.

  Answered 3 years ago by CodyescVerified Purchase

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Q: QuestionDoes this support secure connections

Asked 3 years ago by George.

• A:Answer This product has WPA/WPA2 Wi-Fi Security and also supports AES traffic encryption

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionWill this work with Verizon fios

Asked 3 years ago by Coadman.

• A:Answer No, this product will only work with cable internet providers. It is not compatible with FiOS or any other Fiber service.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionWill this work with centurylink internet

Asked 3 years ago by Tina.

• A:Answer Hello - Unfortunately, this modem is for cable internet plans only and will not work with Centurylink.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionIs this a 5g modem router? If not, how many g is it?

Asked 3 years ago by babycat.

• A:Answer Yes. It picks up the 5g internet that I have.

  Answered 3 years ago by DustyVerified Purchase

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Q: QuestionWill this device connect to our internet service with the traditional phone cord?

Asked 4 years ago by Anonymous.

• A:Answer Hello - this modem is for Cable Internet Service only. It does not work with DSL/Telephone internet service.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: Questiondoes this work with AT & T?

Asked 4 years ago by Anonymous.

• A:Answer No, this product only works with Cable Internet Service. It is not compatible with AT&T service.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: Questionwill this work with midco?

Asked 4 years ago by emptynester.

• A:Answer This modem is compatible with Midco service. It's always best to call them to confirm prior to purchasing.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: Questionwill this product work with wowway

Asked 4 years ago by trig.

• A:Answer Yes, this modem is compatible with Wow service.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: Questiondoes this support 4k and 5g ?

Asked 4 years ago by bearcat.

• A:Answer This modem does not support 5G

  Answered 4 years ago by ARRIS SURFboard Team

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Q: Questionwill this work with Sparklight will be using wifi but also direct Lan connect for PC

Asked 4 years ago by Bob.

• A:Answer Your ISP will have a list of compatible modems.

  Answered 3 years ago by Lorbu63

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Q: QuestionDoes this work with frontier fiber optic

Asked 4 years ago by Gatormike.

• A:Answer It would be best to check with Frontier. This device is a generic cable modem and wifi router combo.

  Answered 4 years ago by RonCVerified Purchase

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Q: QuestionI want to purchase my own modem but I have a home phone .. I am with Xfinity service. Will this work with my phone? Arris surfboard ac1600

Asked 4 years ago by Marci.

• A:Answer its should work with any service all you have to do it plug it in to the back of the unit

  Answered 4 years ago by tootsVerified Purchase

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Q: Questionwill this work with fios internet provider

Asked 4 years ago by fios.

• A:Answer Working fine so far

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionIs this compatible with wow?

Asked 4 years ago by Toad.

• A:Answer Yes

  Answered 4 years ago by ClockRadioVerified Purchase

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Q: QuestionI currently have an SVG248AC SURFboard Dual-Band WiFi Router/Modem. This unit has 2 telephone ports. I am using 2 TV sets, a tablet and as many as 5 phones, depending upon who is here. I do not do gaming. Is this the best unit for me?

Asked 4 years ago by Jfkittel.

• A:Answer It should work fine for you.

  Answered 3 years ago by TonyVerified Purchase

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Q: QuestionWill this work if I have a 1 gig internet plan and is it plug and play

Asked 4 years ago by Joe.

• A:Answer This says on the box it handles up to 636 or 686 Mbps so it doesn't appear it would handle 1gig.

  Answered 4 years ago by Star1Verified Purchase

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Q: QuestionWhy doesn't the box say WIFI?

Asked 4 years ago by Anonymous.

• A:Answer Dear user, This product is an AC1600 dual band WiFI gateway.

  Answered 4 years ago by ARRIS SURFboard Team

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Q: Questiondoes it have an open source?

Asked 4 years ago by Anonymous.